EduTech School MIS Customer Success Manager

Jobtailor; Bromley; On-site; GBP 38,000 - 52,000; Full time

Job summary

Jobtailor in the United Kingdom seeks a Customer Success Manager to support schools adopting Bromcom MIS. You will deliver online and onsite support, drive setup/configuration, report building, and best practices, while advising large MAT/LA customers and acting as a knowledge point for clients.

Travel to customer sites as needed and collaborate with Bromcom to promote product improvements and engage customers. Strong communication, organisation, and Edtech awareness are essential.

Qualifications

• Experience using school MIS systems, such as Bromcom MIS.
• Excellent communication and presentation skills.
• Self-organised and a self-starter.
• Experience working in or with schools, such as in data management, timetabling, technical support, or training.
• Awareness of UK Edtech developments including AI, DfE, and statutory changes.

Responsibilities

• Act as Customer Success Manager for schools going live with Bromcom.
• Provide online and onsite support for new users.
• Support setup, configuration, report building, and best practices.
• Provide enhanced advice and consultancy to large MAT or LA customers.
• Serve as a knowledge point for customers.
• Travel to customer locations as required.
• Work with the wider Bromcom business to promote software enhancements and customer engagement.

Skills

Customer Success

Communication

Self-motivation

People skills

Willingness to Learn

Tools

Bromcom MIS

Job description

Jobtailor in the United Kingdom seeks a Customer Success Manager to support schools adopting Bromcom MIS. You will deliver online and onsite support, drive setup/configuration, report building, and best practices, while advising large MAT/LA customers and acting as a knowledge point for clients.

Travel to customer sites as needed and collaborate with Bromcom to promote product improvements and engage customers. Strong communication, organisation, and Edtech awareness are essential.