EdTech MIS Customer Success Consultant (1-Year FTC)

Bromcom

Bromley

Hybrid

GBP 45,000 - 65,000

Full time

35 hours ago

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Job summary

Bromcom is seeking a Software Customer Success Manager for the school MIS market. The role combines consultancy with customer success, delivering remote and on-site support to schools and MATs as the software evolves.

Candidates should bring experience with school MIS systems and strong communication and data-analysis skills. The position is a 1-year fixed-term contract offering opportunities to influence how Bromcom’s products are used in education settings, with some travel involved to client

Qualifications

Excellent communication and presentation skills.
Natural interest in data analysis and reporting.
Ability to learn and adapt as our software changes.
Excellent people skills.
Working in or with schools, ideally as a teacher or MIS role.
Usage of any school MIS system is advantageous.

Responsibilities

Support the development of new and existing customers on the company’s full range of software products from primary through to secondary.
Provide consultancy and advice services to customers - from small schools to some of the largest MATs in the country - on how to best use Bromcom to produce high quality analysis and reports to manage their schools
Act as a Customer Success Manager for new customers, supporting them to adopt the product after they are live
Help maintaining online training materials as the software develops.