Customer Success Manager – MIS Systems

Jobtailor; Bromley; On-site; GBP 38,000 - 52,000; Full time

Job summary

Jobtailor in the United Kingdom seeks a Customer Success Manager to support schools adopting Bromcom MIS. You will deliver online and onsite support, drive setup/configuration, report building, and best practices, while advising large MAT/LA customers and acting as a knowledge point for clients.

Travel to customer sites as needed and collaborate with Bromcom to promote product improvements and engage customers. Strong communication, organisation, and Edtech awareness are essential.

Qualifications

• Experience using school MIS systems, such as Bromcom MIS.
• Excellent communication and presentation skills.
• Self-organised and a self-starter.
• Experience working in or with schools, such as in data management, timetabling, technical support, or training.
• Awareness of UK Edtech developments including AI, DfE, and statutory changes.

Responsibilities

• Act as Customer Success Manager for schools going live with Bromcom.
• Provide online and onsite support for new users.
• Support setup, configuration, report building, and best practices.
• Provide enhanced advice and consultancy to large MAT or LA customers.
• Serve as a knowledge point for customers.
• Travel to customer locations as required.
• Work with the wider Bromcom business to promote software enhancements and customer engagement.

Skills

Customer Success

Communication

Self-motivation

People skills

Willingness to Learn

Tools

Bromcom MIS

Job description

• Act as Customer Success Manager for schools going live with Bromcom


• Apply Bromcom product knowledge to provide online and onsite support for new users


• Support setup and configuration, report building, general setup, and best practices


• Provide enhanced advice and consultancy to large MAT or LA customers


• Serve as a knowledge point for customers


• Manage own calendar and prioritise time where needed


• Provide experience, knowledge, and support where needed


• Conduct health checks and proactive investigations at customer sites


• Travel to customer locations as required


• Work with the wider Bromcom business to promote software enhancement, customer success, and engagement

Requirements

• Experience using school MIS systems, such as Bromcom MIS


• High motivation, positivity, and willingness to learn and adapt as software changes and improves


• Excellent communication and presentation skills


• Ability to learn and adapt as software changes


• Self-organised and a self-starter


• Excellent people skills


• Experience working in or with schools, such as in data management, timetabling, technical support, or training


• Awareness of developments in the UK Edtech space, including AI, DfE, and other statutory changes

Core Competencies

Demonstrates expertise in Customer Success Management within the education sector, leveraging Bromcom MIS knowledge to provide exceptional support and consultancy to schools. Capable of conducting health checks and proactive investigations while promoting software enhancements and customer engagement.

Highest-signal resume keywords

• Bromcom MIS Experience


• Customer Success Management


• Excellent Communication Skills


• School Data Management


• Edtech Awareness

Hard Skills

• MIS Systems


• Report Building


• Setup and Configuration


• Technical Support


• Training

Soft Skills

• High Motivation


• Positivity


• Self-Organised


• Excellent People Skills


• Willingness to Learn

Industry Keywords

• UK Edtech


• DfE


• Statutory Changes


• MAT


• LA