School ICT Technician – 1st/2nd Line Support

Darlinghurst Academy; Leigh on Sea; On-site; GBP 25,000 - 26,000; Full time

Job summary

Darlinghurst Academy, part of Legra Academy Trust, seeks an ICT Technician to join the busy ICT Support team. Based at Darlinghurst Academy, you will provide 1st and 2nd line support for around 1,400 users and over 1,200 devices.

The role requires strong knowledge of Microsoft products and macOS, IT industry awareness, excellent problem-solving and communication skills, and a collaborative approach within a busy school environment.

Qualifications

• Strong knowledge of Microsoft products, macOS, IT industry concepts, and excellent problem-solving and communication skills.

Responsibilities

• Provide 1st and 2nd line IT support to about 1,400 users.
• Assist with managing 1,200+ devices and related hardware.
• Respond to Helpdesk calls via phone, email or in person.
• Maintain IT assets, reprographics Helpdesk, and log service requests.
• Support telecom systems and contribute to IT projects.

Skills

Microsoft products

Mac OS

IT support

Problem solving

Communication

Job description

Darlinghurst Academy, part of Legra Academy Trust, seeks an ICT Technician to join the busy ICT Support team. Based at Darlinghurst Academy, you will provide 1st and 2nd line support for around 1,400 users and over 1,200 devices.

The role requires strong knowledge of Microsoft products and macOS, IT industry awareness, excellent problem-solving and communication skills, and a collaborative approach within a busy school environment.