School Front Desk & Admin Coordinator

Community Academies Trust (CAT); Telford; On-site; GBP 21,000 - 25,000; Full time

Job summary

Community Academies Trust in England is seeking a welcoming receptionist to provide day-to-day admin support at the school office, handling calls, emails and visitor sign-ins.

You will manage pupil and parent records, assist with communications, and support safeguarding through DBS checks and policy adherence. This role requires professionalism in a busy environment and a flexible, can-do approach.

Qualifications

• Experience in admin duties within a busy environment preferred.
• Ability to handle routine enquiries calmly and professionally.
• Good communication and interpersonal skills.

Responsibilities

• Act as first point of contact for parents, visitors and staff.
• Answer calls and direct messages to the appropriate staff member.
• Monitor school email inbox and respond to routine enquiries.
• Support monitoring Arbor in-app messages and forward as needed.
• Assist with routine communications to parents via Arbor and other systems.
• Welcome visitors and manage signing-in and safeguarding procedures.
• Record and convey messages to staff promptly.
• Maintain accurate pupil and parent information on the MIS.

Skills

Customer service

Telephone etiquette

Data entry

Education

GCSEs or equivalent

Tools

Arbor

Job description

Community Academies Trust in England is seeking a welcoming receptionist to provide day-to-day admin support at the school office, handling calls, emails and visitor sign-ins.

You will manage pupil and parent records, assist with communications, and support safeguarding through DBS checks and policy adherence. This role requires professionalism in a busy environment and a flexible, can-do approach.