School Attendance Advocate | Compliance & Support

ESPO Trading Limited; Glenfield; On-site; GBP 28,000 - 29,000; Full time

Job summary

Leicestershire County Council is recruiting an Attendance Team Officer in Leicestershire to promote school attendance by processing referrals and supporting the team with administrative duties. This fast-paced role requires accuracy, excellent communication, and the ability to handle sensitive situations with professionalism.

Flexible working options may be available, including hybrid arrangements. You will advise parents, schools and agencies, prepare documents for penalties and prosecutions,

Qualifications

• GCSE grade C or equivalent including English Language and Mathematics.
• Experience providing telephone support or advisory services to the public.
• Ability to relate to stressed parents/carers.
• Experience accurately capturing, storing and retrieving information.
• Commitment to confidentiality and data protection; able to manage sensitive material.
• Good organisational and time management skills with the ability to prioritise workload.
• Understanding of school attendance and related guidance.

Responsibilities

• Prepare documents for Penalty Notices, Notices to Improve and Prosecutions.
• Provide information and guidance to parents, schools and agencies.
• Maintain accurate, up-to-date records and documentation.
• Work within the Attendance Team Code of Conduct and Protocol.

Skills

Telephone support

Confidentiality

Data handling

Organisational skills

Time management

Education

GCSE C or equivalent (English & Maths)

Job description

Leicestershire County Council is recruiting an Attendance Team Officer in Leicestershire to promote school attendance by processing referrals and supporting the team with administrative duties. This fast-paced role requires accuracy, excellent communication, and the ability to handle sensitive situations with professionalism.

Flexible working options may be available, including hybrid arrangements. You will advise parents, schools and agencies, prepare documents for penalties and prosecutions,