School Attendance Specialist

Leicestershire County Council; England; On-site; GBP 28,000 - 29,000; Full time

Job summary

Leicestershire County Council is seeking an Attendance Team Officer to help promote school attendance at County Hall, Leicestershire. You will provide information to parents and schools, handle referrals and support the Attendance Team’s guidance and protocols.

The role demands accuracy, confidentiality, and the ability to manage sensitive information. It is a 37-hour week on a fixed-term 12-month contract with a closing date of 18 October 2026.

Qualifications

• Education to GCSE C or equivalent including English Language and Mathematics.
• Experience providing telephone support and/or advice to the general public.
• Ability to relate to parents/carers who may be under considerable stress.
• Experience accurately capturing, storing and retrieving information.
• Ability to follow confidentiality and data protection requirements; keep high standard records.
• Ability to prioritise workload and meet deadlines.
• Understanding of education attendance and the government guidance Working Together to Improve Attendance.

Responsibilities

• Processing referrals to the Attendance Team and issuing relevant notices.
• Providing information and guidance to parents, schools and other agencies.
• Preparing documents relating to Penalty Notices, Notices to Improve and Prosecutions.

Skills

Telephone support

Communication

Data protection

Confidentiality

Time management

Organisational skills

Education

GCSE C or equivalent (English + Maths)

Job description

Leicestershire County Council is seeking an Attendance Team Officer to help promote school attendance at County Hall, Leicestershire. You will provide information to parents and schools, handle referrals and support the Attendance Team’s guidance and protocols.

The role demands accuracy, confidentiality, and the ability to manage sensitive information. It is a 37-hour week on a fixed-term 12-month contract with a closing date of 18 October 2026.