Scheme Support Officer (Relief)

Pobl Group; Wales; On-site; GBP 15,000 - 22,000; Full time

Job summary

Codi Group Ltd Relief (Support) is recruiting a Scheme Support Officer to provide relief cover across services in Rhondda Cynon Taf. Shifts are flexible with no guaranteed hours, suitable for those with other commitments seeking experience in the support sector.

You will build relationships with customers, encourage engagement with mental health and wellbeing services, and empower people to achieve their goals while maintaining a safe, supportive environment. Applications close soon.

Qualifications

• A passion to work with and enable people to live as independent a life as possible.
• An enthusiasm and passion for supporting people to achieve the best outcomes.
• A strong ability to create relationships that are open and honest.
• A strong initiative and ability to work alone as well as being an effective team player.
• Ability to deal with conflicting and demanding situations.

Responsibilities

• Build positive, trusting relationships with customers.
• Encourage engagement with support services, including mental health, substance misuse, and wellbeing services.
• Motivate and empower people to achieve their goals.
• Provide practical and emotional support to help individuals make positive changes in their lives.
• Create a safe, welcoming, and supportive environment within the scheme.

Skills

Empathy & support

Relationship building

Independent & team player

Initiative

Conflict management

Job description

Scheme Support Officer (Relief)

Job no: 510237

Work type: Flexible

Salary: 13.45 p/h

Location: Rhondda Cynon Taff

Categories: All Support roles, Homelessness / Risk of homelessness

Job Description: Codi Group Ltd Relief (Support)

This is a relief (bank) role, making it ideal for anyone with other commitments, looking to gain experience in the support sector, or wanting a role where they can make a real difference to people's lives.

As a Relief Scheme Support Officer, you'll be offered shifts across our services in Rhondda Cynon Taff and, if you're interested, opportunities may also be available in other areas. Managers will provide as much notice of available shifts as possible, although you may occasionally be contacted at short notice when urgent cover is required. As this is a relief position, hours cannot be guaranteed.

Every shift is an opportunity to support people to overcome challenges, build confidence, and move towards a more positive future.

About Our Services

Our Supported Accommodation services provide short-term housing and support to people experiencing homelessness, many of whom have complex backgrounds, support needs, or life experiences.

The aim of our services is to help individuals develop the confidence, skills, and independence needed to move on to permanent accommodation and live successfully within their communities.

As a Scheme Support Officer, you will:

• Build positive, trusting relationships with customers.
• Encourage engagement with support services, including mental health, substance misuse, and wellbeing services.
• Motivate and empower people to achieve their goals.
• Provide practical and emotional support to help individuals make positive changes in their lives.
• Create a safe, welcoming, and supportive environment within the scheme.

Please note: This role does not involve personal care, administering medication, or carrying out clinical interventions.

This role offers a unique opportunity to work across a variety of services, meet different people, and gain valuable experience while helping some of the most vulnerable members of our communities build brighter futures.

Skills and Experience Needed

• A passion to work with and enable people to live as independent a life as possible.
• An enthusiasm and passion for supporting people to achieve the best outcomes that they can.
• A strong ability to create relationships that are open and honest.
• A strong initiative and ability to work alone as well as being an effective team player.
• Ability to deal with conflicting and demanding situations.

Full list of duties and can found on the Job description.

Values

At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you will embrace these principles and thrive in an environment shaped by them.

Take a glimpse into our work and find out more about our Pay & Benefits: Codi Perks & Benefits

FREDIE

At Codi Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity to rise with us and we encourage you.

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact [e-mail] or 0300 373 5262

We believe the people who use our services should have a voice in shaping them. That's why customers may play an active role in our recruitment process, helping us identify candidates who share our values and commitment to delivering excellent support.

Advertised: 06 Oct 2026 GMT Daylight Time

Applications close: 20 Oct 2026 GMT Daylight Time