Scheme Manager (Residential)

Edgy Design Studio - Goedgy.com; Battle; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Residential Scheme Manager to enhance the quality of life for residents in a vibrant community. This role involves overseeing property management, ensuring compliance with safety regulations, and delivering exceptional customer service. The ideal candidate will be proactive, organized, and possess strong communication skills to effectively support residents. Join a passionate team dedicated to making a difference in the lives of those they serve, while enjoying a fulfilling career that promotes independence and well-being.

Qualifications

• Experience in a housing environment or frontline customer service.
• Ability to adapt communication styles for different audiences.

Responsibilities

• Oversee building management tasks and ensure compliance.
• Conduct health & safety checks across multiple properties.

Skills

Customer Service

Housing Management

Health & Safety Compliance

Risk Management

Problem Solving

Job description

Permanent, Full Time

Saxonwood Court is home to 36 residents and provides dementia-friendly, residential care in sunny Battle, East Sussex.

We’re seeking a Residential Scheme Manager to assist the Regional Manager in delivering services across a locality, with a focus on ensuring safety, high quality, and value for money. You will promote our “Ageing Well” agenda, ensuring the delivery of safe, vibrant environments that are housing management compliant and desirable for older people.

Your responsibilities include overseeing building management tasks such as managing specifications for major works, obtaining tenders, circulating notices and supporting documents, instructing contractors, and supervising certain works. You will deliver excellent customer service by communicating clearly and effectively, supporting individuals to sustain their lease or tenancy and maintain independence at home.

You will regularly conduct health & safety, fire safety, and warden call system checks across 32 properties, ensuring compliance and high service standards. You will also identify and manage risks, including safeguarding, and ensure appropriate actions and controls are in place.

The ideal candidate will:

• Have experience working in a housing environment or recent demonstrable frontline customer service experience.
• Be proactive, confident, well-organized, and possess a positive attitude.
• Be able to work collaboratively and adapt communication styles to enhance impact and meet recipient needs.
• Think practically and logically, produce high-quality work, and resolve problems to meet deadlines.
• Be flexible, including working outside normal hours and attending evening and weekend meetings.

Appointment is subject to a satisfactory DBS check, references, and valid Right to Work documentation.

Discover Stonewater:

Stonewater is a leading housing provider managing around 40,000 homes for 93,000 customers, offering affordable rent, shared ownership, sale, and specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for those unmet by the open market.

We seek like-minded individuals to join our team of over 900 colleagues who embody our values of being ethical, ambitious, passionate, agile, and commercial. We aim to make a difference and transform lives.

We are a Disability Confident Employer working towards Leader status, and have accreditation as an Advanced Employer for Investing in Ethnicity. We are also committed to being a Menopause Friendly employer.

Are you ready to #DiscoverStonewater?

Stonewater reserves the right to close the application process early if sufficient quality applications are received.