Scheme Manager

West Lancashire Borough Council; Nottingham; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Local Government Pension Scheme

Generous annual leave

Work life balance policies

Personal development support

Job summary

The West Lancashire Borough Council is seeking a dedicated individual to join the Independent Living team. You will provide housing support services to help residents stay independent and collaborate with local services to prevent social isolation and promote health and wellbeing.

Ideal candidates will have experience with older people, strong IT skills, and a proven ability to work with minimal supervision while delivering excellent customer service in a social housing setting.

Qualifications

• Experience of working with older people.
• Ability to work with minimal supervision.
• Excellent communication and IT skills.
• Commitment to customer service in a social housing context.

Responsibilities

• Provide a range of housing support services to enable residents to live independently in their homes.
• Link with local services to prevent social isolation and promote health and wellbeing.
• Be a great communicator with excellent IT skills to provide efficient service.
• Work effectively in a busy environment to maintain service standards.

Skills

Older people experience

Excellent communication

Self-motivated

Job description

ClosingDate: 23.59 hours GMT on Sunday 15 November 2026

Reference: HR-0161-26

• Looking for a new and exciting challenge?
• Passionate about providing great customer service?
• Self-motivated?
• Wanting to make a real difference?

If the answer to these questions is ‘Yes’, this could be the perfect opportunity for you.

We are now looking for an enthusiastic and dedicated person to join our Independent Living team, someone who shares our commitment and motivation to make a difference. Ideally you will have experience of working with older people and understand their needs.

With constantly changing priorities you will be self-motivated, capable of working with minimal supervision and able to demonstrate a proven track record of dealing with customers, ideally in a social housing environment. You should be a great communicator with excellent IT skills, which you will need to help provide an excellent and efficient service.

In a busy and challenging environment, you will provide a range of housing support services that enable residents to remain living independently in their homes; and will link with local services to prevent social isolation and promote health and wellbeing.

We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary, generous annual leave entitlement, the opportunity for hybrid working, Local Government Pension Scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.

So, if you’re looking for something new and challenging, we would love to hear from you.

The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records. This will include a Basic DBS check.

If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of the post, you will; be guaranteed an interview.