Scheme Manager - Residential

Home Group Limited; Aylesbury; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Rent-free onsite accommodation

Health cash plan

34 days leave (39 with time)

Job summary

Home Group Limited is seeking a live-in Scheme Manager for a residential retirement community in Aylesbury. You will oversee building safety, support residents in living independently, and coordinate with contractors to maintain a welcoming environment.

The role is full-time and permanent with a salary of £26,300–£27,613 per year. Benefits include a health cash plan, 34 days leave (increasing to 39), and rent-free onsite accommodation. DBS check is required; some evenings may be needed.

Qualifications

• A passion for providing excellent customer service.
• Knowledge of health and social issues affecting older people.
• Some experience in safeguarding and carrying out risk assessments.
• Able to work collaboratively with different partners.
• Strong administrative skills: manage accounts, budgets and invoicing.

Responsibilities

• Manage the scheme on behalf of residents; ensure buildings are safe and compliant.
• Provide visibility on the scheme; engage with customers and respond to calls.
• Ensure communal areas are clean, safe and welcoming.
• Work with partner contractors for repairs/maintenance in communal areas; source local suppliers where needed.
• Signpost customers to relevant services to support welfare.

Skills

Customer service

Safeguarding

Budget management

Collaboration

Administration

Job description

Scheme Manager - Residential

Company: Home Group Limited

Salary: £26,300 to £27,613 a year

Hours: Full-time

Location: Aylesbury, HP21 7RG

Job type: Permanent

Posting date: 29 Oct 2026

Closing date: 18 Nov 2026

Earn £26,300 and great benefits including Health Cash Plan (this role is live in and includes a property onsite on a rent-free basis)

Home, a place where you belong

This is a great job opportunity for you to join our leasehold retirement team as live in Scheme Manager. You’ll ensure the smooth running of our retirement community by managing our buildings and ensuring our customers are always supported to live independently in their own home.

What you'll do

• Managing the scheme on behalf of our residents, ensuring that our buildings are safe, secure and meet required safety standards.
• Providing visibility on the scheme, engaging with customers, responding to calls and providing a warm, safe and welcoming environment.
• Ensuring communal areas are clean, safe and welcoming. Although our customers live independently, they like to get together regularly to socialise in our wonderful communal spaces.
• Working with partner contractors for any repairs and maintenance works required in communal living areas. You might also support sourcing suitable local suppliers.
• Signposting customers to relevant services to support their welfare and make a difference to their lives.

You have

• A passion for providing excellent customer service being able to build great relationships with customers from all different backgrounds.
• Knowledge of the health and social issues that affect older people.
• Some experience in safeguarding and carrying out risk assessments.
• Able to work collaboratively with different partners.
• Strong administrative skills being able to manage accounts, budgets and invoicing for any repairs to our buildings, communal areas and gardens.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview
• We mainly work Monday to Friday, but you may need to work occasional evenings too, to support our customers. The great news is that you’ll be able to shape your own diary.
• You must be able to use technology for updating records, completing online learning and collaborating with other colleagues.
• You’ll need an Enhanced DBS check done and we pay for that.

What’s in it for you

• 34 days leave (this includes bank holidays and a "me day"!), increasing to 39
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us
• Generous pension scheme with life insurance of 3x salary
• Instant pay access with Stream

Find out more

For reasonable adjustments [e-mail].

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.