Local Housing Manager

Housing 21; Cheltenham; Presencial; GBP 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Blue Light Card discount

Holiday trade scheme

Volunteer days

Occupational Sick Pay

Occupational Maternity Pay

nine-day fortnight

Descripción de la vacante

Housing 21 is seeking a Local Housing Manager to be at the heart of our Retirement Living schemes. You will deliver a high quality housing and support service with a focus on tenancy sustainment and resident wellbeing, supported by the Operations Manager.

You’ll help residents live independently, keep the building safe and build strong links with residents and the local community. The role is diverse; no two days are the same, and you’ll engage with residents on local issues affecting their

Formación

• Reading, writing and numeracy to a high standard.
• Experience in the social housing sector, especially with older people (desirable).
• Knowledge of issues faced by older people or vulnerable groups (e.g., dementia, substances use, mental health) (desirable).
• People management of direct reports or contractors (desirable).
• CIH Level 3 or 4 (desirable).

Responsabilidades

• Provide a high quality housing and support service to residents.
• Support residents to live independently and sustain tenancies.
• Ensure the building is safe and secure and engage with residents and the local community.
• Support residents to reach consensus on local issues affecting their homes.

Conocimientos

Reading and numeracy

Social housing experience

Educación

CIH Level 3 or 4

Descripción del empleo

In the role of Local Housing Manager, you will be at the very heart of our Housing 21 Retirement Living schemes.

This customer-facing role provides a professional, high quality and effective housing and support service to residents. With the support of the Operations Manager, the Local Housing Manager is responsible for all aspects of court life and relationships with the local community.

The role is diverse, and no two days are the same. Our Local Housing Managers support all residents to enable them to live independently in their own homes, with a focus on tenancy sustainment, support and resident wellbeing. They ensure the building is safe and secure, engage actively with residents and the local community, and assist residents to reach consensus about local issues affecting their homes.

• Excellent standard of reading, writing and numeracy
• Experience of working in the social housing sector, particularly with a focus on older people (desirable)
• Knowledge and/or experience of the issues faced by older people or other vulnerable groups in particular Dementia, drug & alcohol use and mental health (desirable)
• People Management, i.e. direct reports, contractors (desirable)
• CIH Level 3 or 4 (desirable)

In addition, if you are committed to delivering the best, are passionate about developing others and the organisation, and have a can-do approach with a customer focused attitude, we would love to hear from you.

We're passionate about people and support our employees to do what they do best, whether that's through flexible working, learning new skills or being part of a friendly and supportive workplace culture.

We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.

• Blue Light Card discount
• holiday trade scheme
• volunteer days
• Occupational Sick Pay
• Occupational Maternity Pay
• nine-day fortnight

As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made.

With an exciting national development programme for older people's housing, there's never been a better time to join Housing 21.