Scheme Manager

Sanctuary Group; Mayland; On-site; GBP 15,000 - 19,000; Part time

Benefits offered by this job

25 days annual leave (pro rata)

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work

Wellbeing support

Staff Networks

Job summary

Sanctuary Housing Association in Mayland is seeking a part-time Scheme Manager for a 6-month secondment. The role involves lone working with regular team support, reporting to the Housing Officer, and delivering high-quality housing and resident support services.

The post requires experience with older people, strong communication skills, and a valid driving licence. It offers a pro rata salary with opportunities to develop new skills within Sanctuary's Independent Living Service.

Qualifications

• Numeracy and literacy to GCSE level or equivalent.
• Experience supporting older people and understanding their needs.
• Ability to meet deadlines and prioritise workload.
• Ability to solve problems and implement effective solutions.
• Aptitude for handling confidential information and communicating well.

Responsibilities

• Manage daily operational tasks in a housing/independent living scheme.
• Ensure compliance with safety and regulatory requirements including fire/water checks.
• Provide ongoing support to promote independent living and tenancy sustainment.
• Coordinate repairs with internal teams and external contractors.
• Conduct welfare calls and engage residents in community activities.

Skills

Numeracy

Literacy

Older people support

Deadline driven

Problem solving

Confidential info handling

Communication

Driving licence

Education

GCSE English & Maths

Job description

Operation: Sanctuary Independent Living Service

Closing Date: 03/09/2026

Salary: £17,011 / year

Requisition: 229584

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

£17,011 per year (pro rata)

23 hours per week – Flexible Working Pattern

This is a 6-month temporary role, with the potential for extension. It offers an excellent chance to develop new skills and gain valuable experience within the housing service.

This post is located at Whitefield Court in Mayland. Due to its location, and limited options for public transport, use of a vehicle is essential.

We have an opportunity for a part time Scheme Manager to join our team of 11 Scheme Managers, based in the Mid Essex, Suffolk and Herts area, working within Sanctuary Housing's Independent Living Service (SILS) for the over 55's.

This role involves lone working, however, you will receive regular support and collaborate closely with your wider team and colleagues. You will report directly to the Housing Officer and play a key role in the effective management and delivery of high-quality housing and support services to residents. This is a 6-month secondment opportunity, with the potential for extension. It offers an excellent chance to develop new skills and gain valuable experience within the housing service.

The role of Scheme Manager will include:

• Managing daily operational tasks within a housing/independent living scheme, including communal repairs, reporting issues, and monitoring works through to completion
• Ensuring full compliance with weekly and monthly safety and regulatory requirements, including fire alarm testing and water hygiene checks
• Providing ongoing support to residents to promote independent living, wellbeing, and tenancy sustainment
• Liaising effectively with internal teams and external contractors to coordinate repairs, maintenance, and specialist services
• Conducting welfare calls and welfare checks to support vulnerable residents and ensure their safety
• Planning and delivering focus days and resident engagement events to build community involvement and improve service delivery

Skills and experiences:

• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
• Some experience of working with older people in a support capacity and understanding their individual needs or similar
• Working knowledge of the key needs and services available to residents
• Working knowledge of working to deadlines and prioritising work loads
• Some experience of problem solving and implementing effective solutions, including
• referrals as needed
• Working knowledge of handling confidential and sensitive information
• Good communication, interpersonal and customer care skills
• Occasional travel may be a requirement of the role, therefore a full valid driving licence is essential

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £17,011 per annum (pro rata)
• The full time equivalent salary for this role is £27,73 6 per annum, based on 37.5 hours per week

We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Association, an exempt charity.