Scheme Manager

Sanctuary Group; Chelmsford; On-site; GBP 15,000 - 19,000; Part time

Benefits offered by this job

25 days annual leave

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work

Employee discounts

Wellbeing support

Job summary

Sanctuary Group in Essex is seeking a part-time Scheme Manager to oversee daily operations within an independent living scheme for residents aged 55 and over. The role involves lone working with support from a wider team and reports to the Housing Officer. This six-month contract may be extended.

The post requires a driving licence and a focus on high-quality housing and support services. The role is based at Whitefield Court, Mayland, with a pro rata salary of £17,011 per year and a 23-hour

Qualifications

• GCSE English and Maths ( Grade C or above) or equivalent.
• Experience of working with older people in a support capacity.
• Ability to work to deadlines and prioritise workloads.
• Good communication and customer care skills.
• Full valid driving licence.

Responsibilities

• Manage daily operational tasks within a housing/independent living scheme.
• Ensure compliance with weekly/monthly safety and regulatory requirements.
• Provide ongoing support to residents to promote independent living and tenancy sustainment.
• Coordinate repairs, maintenance and specialist services with internal/external teams.
• Conduct welfare calls and welfare checks for residents.
• Plan and deliver resident engagement events to build community involvement.

Skills

GCSE English & Maths

Experience with older people

Communication skills

Driving licence

Deadline management

Custumer care skills

Education

GCSE English and Maths

Job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Scheme Manager – Part Time

Essex

£17,011 per year (pro rata)

23 hours per week - Flexible Working Pattern

This is a 6-month temporary role, with the potential for extension. It offers an excellent chance to develop new skills and gain valuable experience within the housing service.

This post is located at Whitefield Court in Mayland. Due to its location, and limited options for public transport, use of a vehicle is essential.

We have an opportunity for a part time Scheme Manager to join our team of 11 Scheme Managers, based in the Mid Essex, Suffolk and Herts area, working within Sanctuary Housing's Independent Living Service (SILS) for the over 55's.

This role involves lone working, however, you will receive regular support and collaborate closely with your wider team and colleagues. You will report directly to the Housing Officer and play a key role in the effective management and delivery of high-quality housing and support services to residents. This is a 6-month secondment opportunity, with the potential for extension. It offers an excellent chance to develop new skills and gain valuable experience within the housing service.

The role of Scheme Manager will include:

• Managing daily operational tasks within a housing/independent living scheme, including communal repairs, reporting issues, and monitoring works through to completion
• Ensuring full compliance with weekly and monthly safety and regulatory requirements, including fire alarm testing and water hygiene checks
• Providing ongoing support to residents to promote independent living, wellbeing, and tenancy sustainment
• Liaising effectively with internal teams and external contractors to coordinate repairs, maintenance, and specialist services
• Conducting welfare calls and welfare checks to support vulnerable residents and ensure their safety
• Planning and delivering focus days and resident engagement events to build community involvement and improve service delivery

Skills and experiences:

• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
• Some experience of working with older people in a support capacity and understanding their individual needs or similar
• Working knowledge of the key needs and services available to residents
• Working knowledge of working to deadlines and prioritising work loads
• Some experience of problem solving and implementing effective solutions, including referrals as needed
• Working knowledge of handling confidential and sensitive information
• Good communication, interpersonal and customer care skills
• Occasional travel may be a requirement of the role, therefore a full valid driving licence is essential

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £17,011 per annum (pro rata)
• The full time equivalent salary for this role is £27,73
• 6 per annum, based on 37.5 hours per week

Closing Date: 3 September 2026

If you are applying internally, don't forget to use your internal careers account to submit your application.

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - housing.recruitmentsanctuary

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - sanctuary/join-our-team

We work closely with the Home Office in order to prevent illegal working.

A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Housing Association, an exempt charity.