Scheme Manager

Niyaa People Ltd; Dursley; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Temporary contract

Training provided

Flexible hours

Job summary

Niyaa People Ltd is recruiting on behalf of a well-established housing organisation for a Temporary Scheme Manager to support a residential scheme in Dursley, Gloucestershire. The role focuses on resident service, admin tasks, and ensuring smooth operation on site.

The candidate should bring customer-facing experience, good IT skills, and the ability to work independently. A Basic DBS check is required; driving licence is not necessary.

Qualifications

• Experience in a customer-facing or housing-related role.
• Confident communicating with residents face-to-face and by telephone.
• Computer literate with databases and IT systems.
• Ideally experienced using Microsoft Excel.
• Organised, reliable and able to work independently.
• Able to deal with queries and resolve issues professionally.
• Basic DBS check required.
• Role is based at a single site; driving licence not required.

Responsibilities

• Carry out regular compliance and safety checks.
• Respond to resident enquiries and provide excellent service.
• Report and follow up repairs.
• Support sales activity and arrange related appointments.
• Liaise with solicitors and external parties as needed.
• Maintain accurate records and update databases.
• Support the wider housing administration team.
• Ensure the scheme remains well managed and compliant.

Skills

Customer service

Housing administration

Database management

Excel

Independent work

Resident communication

Tools

Database systems

Job description

We are currently recruiting on behalf of a well-established housing organisation for aTemporary Scheme Managerto support a residential scheme in Dursley, Gloucestershire.
This is an excellent opportunity for someone with strong customer service and administrative skills who enjoys working directly with residents and helping to ensure a housing scheme runs smoothly.

The Role:

• Carrying out regular compliance and safety checks.
• Responding to resident enquiries and providing excellent customer service.
• Reporting and following up repairs.
• Supporting sales activity and arranging sales-related appointments.
• Liaising with solicitors and other external parties where required.
• Maintaining accurate records and updating relevant databases.
• Supporting the wider team with general housing administration.
• Ensuring the scheme remains well managed and compliant.

Full training will be provided on the organisation's systems, processes and compliance requirements.

About You:

• Experienced in a customer-facing or housing-related role.
• Confident communicating with residents both face-to-face and over the telephone.
• Computer literate and comfortable using databases and IT systems.
• Ideally experienced usingMicrosoft Excel.
• Organised, reliable and able to work independently.
• Confident dealing with queries and resolving issues professionally.
• Previous housing or supported housing experience would be advantageous but isnot essential.
• You will need to complete aBasic DBS check.

A driving licence isnot required, as the role is based at one site.

What's on Offer?

• Temporary contract for a minimum of 3 months.
• Up to18 hours per week - ideally 3 days per week
• Working days can be discussed, with flexibility around the preferred pattern.
• Full training and support provided.
• Opportunity to work with an established organisation within the housing sector.
• Immediate start available for the right candidate.