Scheduling & WFM Specialist

Securitas UK; Milton Keynes; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Health & wellbeing support

Pension and financial wellbeing

Life assurance

EV schemes eligibility

Level 2 Disability Confident Employer

Job summary

Securitas UK is seeking a Workforce Management Scheduler in Milton Keynes to accurately schedule and roster staff across sites, respond quickly to absences, and act as the first point of contact for workforce queries. You’ll maintain WFM records, support on-call processes and help ensure licensing and training compliance while driving efficiency.

The role requires strong IT and problem-solving skills, with experience in rostering, MS Office/Outlook, and the ability to manage competing priorities

Qualifications

• 5-year checkable employment history with no gaps or ability to cover gaps
• Right to Work in the UK
• WFM experience preferred; ability to learn new systems quickly
• Good IT skills and experience with MS Office/Outlook
• Ability to manage multiple priorities in a fast-paced environment

Responsibilities

• Accurately schedule and roster employees to ensure full coverage across sites
• Respond quickly to absences, changes and last-minute requests
• Act as first point of contact for workforce queries and support employees
• Maintain accurate records within the WFM system
• Support on-call and escalation processes to resolve scheduling issues
• Help ensure all personnel are trained and licensed appropriately
• Monitor rostering accuracy and reduce payroll queries and errors
• Identify gaps in coverage and support solutions
• Assist with temp and ad-hoc work allocation to meet client needs
• Support payroll processes with accurate data input and query resolution
• Communicate effectively with colleagues and stakeholders to ensure alignment
• Contribute to continuous improvement, efficiency and high standards

Skills

IT skills

Problem-solving

Time management

Proactive & flexible

Prioritisation

Tools

MS Packages

Outlook

Job description

Securitas UK is seeking a Workforce Management Scheduler in Milton Keynes to accurately schedule and roster staff across sites, respond quickly to absences, and act as the first point of contact for workforce queries. You’ll maintain WFM records, support on-call processes and help ensure licensing and training compliance while driving efficiency.

The role requires strong IT and problem-solving skills, with experience in rostering, MS Office/Outlook, and the ability to manage competing priorities