Scheduling Administrator

Securitas UK; Milton Keynes; Hybrid; GBP 21,000 - 28,000; Full time

Job summary

Securitas UK in Milton Keynes is seeking Scheduling Administrators to join our Workforce Management team. You’ll help keep operations running smoothly by ensuring shifts are filled and schedules are accurate across all sites.

If you’re organized, detail-focused and enjoy being at the heart of a busy operation, this is your chance to shape how we work with visibility across sites and clients. We offer development opportunities and a supportive team.

Qualifications

• Good IT skills with ability to learn new systems quickly.
• Strong problem-solving and time management abilities.
• Proactive and flexible approach to shifting priorities.
• Ability to manage competing priorities and use MS packages.

Responsibilities

• Accurately schedule and roster employees, ensuring full coverage across sites at all times.
• Respond quickly to absences, changes, and last-minute requests, keeping operations running smoothly.
• Act as a first point of contact for workforce queries, providing support to employees and stakeholders.
• Maintain accurate records within the WFM system, ensuring all data is up-to-date and reliable.
• Support the management of on-call and escalation processes to resolve scheduling issues.
• Help ensure all personnel are correctly trained and compliant with licensing requirements.
• Monitor and improve rostering accuracy, helping reduce payroll queries and errors.
• Proactively identify gaps in coverage and support solutions to address them.
• Assist with temp and ad-hoc work allocation, ensuring client needs are met efficiently.
• Support payroll processes by ensuring accurate data input and query resolution.
• Communicate effectively with colleagues and stakeholders to ensure alignment across operations.
• Contribute to a culture of continuous improvement, efficiency, and high standards.

Skills

IT skills

Problem-solving

Time management

Prioritisation

MS Office / Outlook

Tools

WFM system

Job description

Learning & Development:From day one,you’llgain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!

Grade: C

We’rebuilding something new—and this role is right at the centre of it.

As part of our growing Workforce Management function,we’relooking forScheduling Administratorsto help keep our operations running smoothly day to day. This is a brilliant opportunity to join a fast-paced environment where your work has a real, visible impact on how we deliver services to our customers. Ifyou’reorganised, detail-focused, and enjoy being at the heart of a busy operation, this is your chance to be part of a teamthat’sshaping how we workwith visibility across with business.

As aScheduling Administrator,you’llplay a vital role in keeping everything on track,ensuring shifts are filled, schedules areaccurate, and our people are where they need to be.Working closely with the wider WFM team,you’llbalance business needs, client requirements, and employee availability to support seamless service delivery. From managing last-minute changes tomaintainingaccuratedata, your work will help ensure we deliver consistentlyhigh standardsacross the businesson all our sites.

These are amazing opportunities for Planners, Schedulers and forecasters from other industries looking to make that next big step, take real ownership and see their career progress from day 1. Rail, Call Centres, Retail & more - We value the diverse skill sets you can bring! We look forward to hearing from you.

Job Description

Whatyou’llbe doing:

• Accurately schedule and roster employees,ensuring full coverage across sites at all times
• Respond quickly to absences, changes, and last-minute requests, keeping operations running smoothly
• Act as a first point of contact for workforce queries, providing support to employees and stakeholders
• Maintainaccuraterecords within the WFM system, ensuring all data is up-to-date and reliable
• Support the management of on-call and escalation processes to resolve scheduling issues
• Help ensure all personnel are correctly trained and compliant with licensing requirements
• Monitor and improve rostering accuracy, helping reduce payroll queries and errors
• Proactivelyidentifygaps in coverage and support solutions to address them
• Assistwithtempand ad-hoc work allocation, ensuring client needs are met efficiently
• Support payroll processes by ensuringaccuratedata input and query resolution
• Communicate effectively with colleagues and stakeholders to ensure alignment across operations
• Contribute to a culture of continuous improvement, efficiency, andhigh standards

Please Note: This list is not extensive but gives a good overview of the duties of the role! We welcome applicants from different industries and innovators ready to make a big impact!

Qualifications

Whatyou’llbring:

• Good IT skills and experience working with systemsor the ability to learn new ways of working at pace(WFM experience a plus)
• Excellentproblem-solving and time management abilities
• A proactive and flexible approach
• The confidence to manage competing priorities
• Ability to utilise MS Packages, Outlook, etc.
• 5-year Checkable Employment history with no gaps or the ability to cover any gaps in employment.
• Right to Work in the UK.

Additional Information

See a different world with Securitas UK

Ready to make a difference? You're one step closer to joining over 322,000 colleagues worldwide who help make your world a safer place every day.

At Securitas, our values of Integrity, Vigilance and Helpfulness guide everything we do. We believe in making a clear promise to our people:

• Opportunity – Seeing potential in every person
• People – Putting people at the heart of what we do
• Purpose – Making your world a safer place

So what happens next?

Our Talent Team reviews every application carefully and is here to support you throughout the process. Whatever the outcome, you'll always hear back from us.

Creating spaces for you to belong

We're proud to be a Level 2 Disability Confident Employer and are committed to creating an inclusive workplace where everyone can thrive. Through our networks, partnerships and celebrations throughout the year, we're building a culture where differences are valued and people can be themselves.

Ready to see a rewarding world?

From day one, you'll have access to a range of benefits, including:

• Employee discounts with leading global and local brands.
• Health and wellbeing support, 24/7 online GP services.
• Pension and financial wellbeing resources and support.
• Life assurance for added peace of mind.
• Employee eligibility to EV Schemes (Subject to graded benefits).

Keen to take the next step...

Join a team that values your contribution, supports your growth and helps you build a rewarding career.