Scheduling & Service Coordination Specialist

Ex-armed Forces; St. Austell; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Full benefits package

Armed Forces-friendly

Job summary

Network Plus is seeking a Scheduler based in the UK to plan and coordinate work streams, liaise with internal and external customers, and manage works management systems. You will ensure schedules align with SLAs, optimise routes, and maintain accurate data input while providing strong customer service across channels.

Responsibilities include daily/weekly reporting, escalating issues, and contributing constructive solutions.

Responsibilities

• Take ownership of the workstreams, coordinating the work from receipt, through to job completion
• Schedule work orders in accordance with SLA's, whilst optimising travel routes and increasing productivity
• Provide customer service to both internal and external customers via telephone and webchat
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures

Job description

Network Plus is seeking a Scheduler based in the UK to plan and coordinate work streams, liaise with internal and external customers, and manage works management systems. You will ensure schedules align with SLAs, optimise routes, and maintain accurate data input while providing strong customer service across channels.

Responsibilities include daily/weekly reporting, escalating issues, and contributing constructive solutions.