SLA-Driven Scheduler & Operations Coordinator

Go Traffic Management Limited; St. Austell; On-site; GBP 24,000 - 33,000; Full time

Job summary

Network Plus seeks a Scheduler based in St Austell to plan and coordinate the company’s work, liaising with internal and external customers and managing the works management systems. The role is permanent and offers a competitive rewards package.

Responsibilities include coordinating workstreams, optimizing routes, providing responsive customer service, maintaining data accuracy, and generating reports to meet service levels. A strong focus on safety and continuous improvement is expected.

Responsibilities

• Take ownership of the workstreams, coordinating the work from receipt, through to job completion
• Schedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivity
• Provide customer service to both internal and external customers via telephone and webchat
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures

Job description

Network Plus seeks a Scheduler based in St Austell to plan and coordinate the company’s work, liaising with internal and external customers and managing the works management systems. The role is permanent and offers a competitive rewards package.

Responsibilities include coordinating workstreams, optimizing routes, providing responsive customer service, maintaining data accuracy, and generating reports to meet service levels. A strong focus on safety and continuous improvement is expected.