Scheduling Officer

Delta Wellbeing Ltd; Carmarthen; Hybrid; GBP 19,000 - 20,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Generous annual leave

Staff health and wellbeing support

Personal development and career growth

Staff discount schemes

Flexible working and family friendly

Job summary

Carmarthenshire County Council is hiring a Scheduling Officer (Housing Responsive Works) to support the responsive maintenance team across 9,300+ council homes. You will issue works to operatives and contractors, monitor online repair requests, and provide progress updates to customers within agreed timescales.

The role blends home-based and depot work at Carmarthen/Llanelli, with a 37-hour week. Good conversational Welsh (Level 3) is required, and the council offers pension, generous annual

Qualifications

• Welsh language ability at Level 3 is required.
• Experience in scheduling/maintenance coordination is beneficial.

Responsibilities

• Issuing responsive maintenance works to operatives and contractors within target dates.
• Monitoring and actioning new online repair requests with prioritisation and allocation.
• Proactively following up service requests and providing progress updates to customers.

Job description

Hourly Rate :

£13.45 (Including Real Living Wage Supplement) - £13.69

Contract Hours 37

Come and join our team

Scheduling Officer (Housing Responsive Works)

As part of our commitment to maintaining and improving our 9,300+ council homes, we are looking to expand our in-house operational teams. We are seeking self-motivated, positive, and flexible individuals with a can-do attitude to join our customer-focused Housing Scheduling Team in the Responsive Maintenance Section in the Housing Property and Strategic Projects Division.

We strive for a high performing workforce who challenge the norm and who are empowered to provide outstanding services whilst living up to our core values.

Providing the best quality service is a key part of the role of our multi-skilled workforce, to ensure that jobs are efficiently completed within agreed timescales. These roles encompass our passion for teamwork and customer focused delivery across our entire trade function.

You will be responsible for the following:

• Issuing of responsive maintenance works to both operatives and contractors, ensuring works are completed within target completion dates.
• Monitoring and actioning new online repair service requests, ensuring prioritisation and allocation of works.
• Proactively following up service requests and contacting customers providing progress updates and proposed target dates.

Our team operates on a hybrid basis from home and/or 2 depots, based in Carmarthen and Llanelli.

Carmarthenshire County Council staff work a standard 37-hour week, receive generous holidays, sick pay, and pension, together with other employee benefits, as set out on this webpage: https://www.carmarthenshire.gov.wales/home/council-services/jobs-careers1/employee-benefits/

For informal discussion contact Ann Keyte on 07815 451768 or Elaine Phillips on 07815 451771

Level 3 - You will need a good level of conversational Welsh. Reasonable support can be provided on appointment to reach this level

Closing Date: 30/09/2026, 2355

The Rewards

We're proud to offer a range of benefits to our staff. Please note that the examples shown are just some of what may be available, and eligibility can vary depending on your role or contract type. For instance, certain benefits may not apply to casual workers .

• Automatic enrolment into the Local Government Pension Scheme
• Generous annual leave entitlement with the option of purchasing addition annual leave
• Access to staff health and wellbeing support
• Personal development and career progression
• Staff discount schemes and other benefits e.g., cycle-to-work scheme
• Flexible working and family friendly policies

Anonymous Recruitment

We adopt an 'anonymous recruitment' approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made.

We are committed to recruiting, retaining, and developing a workforce that reflects the communities we serve. Sharing your equality monitoring data allows us to assess the impact our recruitment and employment policies and practices have and gives us the opportunity to improve them where possible. Equality monitoring information is not accessible by recruiting managers at any stage.

Additional Information

We are committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; prior consideration will be given to existing employees who meet the essential criteria and are registered on our redeployment pool.

Right to work eligibility:

Every employer in the UK must carry out aRight to Work check before a new employee starts work. This is a legal requirement under the Immigration, Asylum and Nationality Act 2006 and applies to every worker, regardless of nationality.

All applicants will be asked about their nationality and whether they are legally allowed to work in the United Kingdom. This is to confirm whether you are eligible to apply for the vacancy and to work for the Council or its partner organisations.

Carmarthenshire County Council holds a valid sponsorship licence. However, applicants who require sponsorship under the Skilled Worker route must meet all eligibility criteria set out by the UK Government under the points-based immigration system. Before submitting an application, you should check whether the role meets the eligibility criteria in the UK Government guidance:Skilled Worker visa: Overview - GOV.UK . Please note: If you do not meet the eligibility criteria, your application will not progress. If it becomes clear at a later stage that you are not eligible to apply, your application may be withdrawn, or any offer of employment may be retracted.