Scheduling & Customer Service Agent - EPC & Property

Vibrant Energy Matters Limited; United Kingdom; Remote; GBP 24,000 - 29,000; Full time

Job summary

Vibrant Energy Matters Limited is seeking a Service Delivery Agent for its Blackwood office in the United Kingdom. You will be the primary point of contact for customers, clients, assessors and internal teams, coordinating bookings and responding to enquiries to ensure smooth appointments from inquiry to completion.

The role requires at least two years of customer-facing experience, strong communication skills, and the ability to manage priorities in a busy environment.

Qualifications

• At least two years' experience in a customer service or customer-facing role.
• Strong written and verbal communication skills.
• Ability to manage competing priorities in a busy environment.
• Solution-focused approach to resolving queries.
• Good attention to detail and maintaining accurate records.
• Calm and professional manner in challenging situations.
• Reliable team player who takes responsibility and follows tasks through.
• Experience in Scheduling.
• Experience in Estate Agency or Property Management.
• 22 days' holiday, plus bank holidays and your birthday off.

Responsibilities

• Book, amend and manage customer appointments accurately and efficiently.
• Handle enquiries by telephone, email, webchat and other digital channels.
• Resolve customer queries at the first point of contact wherever possible.
• Take ownership of issues and follow them through to resolution.
• Keep customers informed and manage expectations throughout the process.
• Escalate more complex issues to the appropriate team when required.
• Maintain accurate records of bookings, enquiries and customer interactions.
• Work closely with colleagues to support the smooth running of the scheduling team.

Skills

Customer service

Communication skills

Prioritisation

Attention to detail

Scheduling

Property management

Team player

Problem solving

Job description

Vibrant Energy Matters Limited is seeking a Service Delivery Agent for its Blackwood office in the United Kingdom. You will be the primary point of contact for customers, clients, assessors and internal teams, coordinating bookings and responding to enquiries to ensure smooth appointments from inquiry to completion.

The role requires at least two years of customer-facing experience, strong communication skills, and the ability to manage priorities in a busy environment.