Customer Service Agent

Pertemps; Swanwick CP; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Team bonus

Progression opportunities

Job summary

Pertemps is seeking a Customer Service Agent to join a Derbyshire-based team and serve as the first point of contact for customers, handling enquiries by phone and email while supporting sales activity and accurate order processing.

You will work with multiple departments to ensure orders are processed efficiently, update records in Sage ERP, track deliveries and maintain strong customer relationships. Monday–Friday hours with an early finish on Fridays, offering clear progression opportunities.

Qualifications

• Excellent customer service with telephone handling.
• Strong communication and relationship-building.
• Good organisational and time management.
• Experience using Word and Excel.
• Accurate data entry and attention to detail.
• Positive, proactive attitude and team player.
• Knowledge of electrical contractor sector advantageous.

Responsibilities

• Handle customer enquiries by phone and email.
• Prepare and issue quotations.
• Process and review customer orders.
• Update records using Sage ERP.
• Liaise with warehouse and manufacturing teams.
• Track deliveries and obtain proofs of delivery.
• Resolve queries efficiently.
• Follow up quotations and support sales.
• Build long-term customer relationships.

Skills

Customer service

Telephone skills

Communication

Word & Excel

Attention to detail

Teamwork

Proactive

Tools

Sage ERP

Job description

Customer Service Agent | Join a Growing Team & Make a Real Impact!

Do you thrive on delivering outstanding customer service?

Are you organised, proactive and enjoy building strong relationships with customers? If so, this could be the perfect opportunity for you!

Our client, a well-established and growing business based in Derbyshire, is looking for a Customer Service Agent to join their friendly and supportive team. This is a fantastic opportunity to become a key part of the business, helping customers, supporting sales activity and contributing to the company's continued success.

What's in it for you?

• Join a well-established and respected company
• Be part of a growing, supportive team
• Team bonus scheme with earning potential of up to £2,929 per year
• Genuine opportunities for progression and development
• Varied role with customer interaction at its heart
• Monday to Friday working hours with an early finish on Fridays

The Role

As a Customer Service Agent, you'll be the first point of contact for customers, ensuring every interaction is professional, helpful and positive. You'll work closely with multiple departments to ensure orders are processed efficiently and customer expectations are exceeded.

• Handling customer enquiries via phone and email
• Preparing and issuing quotations
• Processing and reviewing customer orders
• Updating and maintaining records using Sage ERP
• Liaising with warehouse and manufacturing teams
• Tracking deliveries and obtaining proof of delivery
• Resolving customer queries and issues efficiently
• Following up quotations and supporting sales activities
• Building strong, long-term customer relationships

What We're Looking For

• Excellent customer service and telephone skills
• Strong communication and relationship-building abilities
• Good organisational and time management skills
• Experience using Microsoft Word and Excel
• High levels of accuracy and attention to detail
• A positive, proactive and self-motivated attitude
• The ability to work both independently and as part of a team

Knowledge of the electrical contractor, earthing or lightning protection sectors would be advantageous, but is not essential.

Working Hours

Monday - Thursday: 8:15am - 5:00pm

Friday: 8:15am - 4:00pm

1-hour lunch break each day

Why Apply?

This isn't just another customer service role. It's an opportunity to join a business where your contribution genuinely matters. You'll have the chance to build strong customer relationships, support commercial success, and develop your career within a company that values initiative, teamwork and exceptional service.

If you're customer-focused, ambitious and ready for your next challenge, we'd love to hear from you.