Rental Service Coordinator – Field Support & Admin

Power Electrics; United Kingdom; A distancia; GBP 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

EOT Bonus Scheme

Training, upskilling, career progress

Holiday Buy & Sell Scheme

Company pension scheme

Life assurance scheme

23 days holiday

Cycle to Work Scheme

Employee Referral Scheme

Descripción de la vacante

Power Electrics is seeking a proactive service support candidate to assist our team of field service engineers and ensure efficient daily operations in the UK. You will handle inquiries, schedule visits, and coordinate responses while maintaining clear, responsive communication with customers.

The role requires strong organisational and communication skills, a customer-focused approach, and the ability to learn in-house systems. DBS checks apply and eligibility to work in the UK is required.

Formación

• Exceptional organisational and communication skills.
• Excellent telephone manner.
• Previous customer service experience required.
• Good IT skills, Excel, Word and Outlook.
• Ability to multi-task and work under pressure.
• Ability to learn in-house systems.
• Basic mechanical or electrical system knowledge desirable.
• Must collaborate well with others.

Responsabilidades

• Act as primary contact for service-related enquiries.
• Arrange service visits and maintain clear communication with customers.
• Assist with coordinating engineer response and planning preventative maintenance.
• Maintain accurate records of breakdowns and remote repairs.
• Handle inbound/outbound email communications.
• Collaborate with neighbouring departments to ensure all internal rental service team requirements are actioned accordingly.
• Uphold a high standard of communication both externally and internally.

Conocimientos

Organisational skills

Communication skills

Telephone manner

Customer service

IT skills

Excel

Word

Outlook

Multi-tasking

In-house systems

Mechanical knowledge

Herramientas

MS Office

Descripción del empleo

Power Electrics is seeking a proactive service support candidate to assist our team of field service engineers and ensure efficient daily operations in the UK. You will handle inquiries, schedule visits, and coordinate responses while maintaining clear, responsive communication with customers.

The role requires strong organisational and communication skills, a customer-focused approach, and the ability to learn in-house systems. DBS checks apply and eligibility to work in the UK is required.