Service Delivery Agent

Vibrant Energy Matters Limited; United Kingdom; A distancia; GBP 24.000 - 29.000; Jornada completa

Descripción de la vacante

Vibrant Energy Matters Limited is seeking a Service Delivery Agent for its Blackwood office in the United Kingdom. You will be the primary point of contact for customers, clients, assessors and internal teams, coordinating bookings and responding to enquiries to ensure smooth appointments from inquiry to completion.

The role requires at least two years of customer-facing experience, strong communication skills, and the ability to manage priorities in a busy environment.

Formación

• At least two years' experience in a customer service or customer-facing role.
• Strong written and verbal communication skills.
• Ability to manage competing priorities in a busy environment.
• Solution-focused approach to resolving queries.
• Good attention to detail and maintaining accurate records.
• Calm and professional manner in challenging situations.
• Reliable team player who takes responsibility and follows tasks through.
• Experience in Scheduling.
• Experience in Estate Agency or Property Management.
• 22 days' holiday, plus bank holidays and your birthday off.

Responsabilidades

• Book, amend and manage customer appointments accurately and efficiently.
• Handle enquiries by telephone, email, webchat and other digital channels.
• Resolve customer queries at the first point of contact wherever possible.
• Take ownership of issues and follow them through to resolution.
• Keep customers informed and manage expectations throughout the process.
• Escalate more complex issues to the appropriate team when required.
• Maintain accurate records of bookings, enquiries and customer interactions.
• Work closely with colleagues to support the smooth running of the scheduling team.

Conocimientos

Customer service

Communication skills

Prioritisation

Attention to detail

Scheduling

Property management

Team player

Problem solving

Descripción del empleo

Service Delivery AgentBlackwood | £26,436.80 per annumVibrant Energy Matters (VEM) is a leading provider of Energy Performance Certificates (EPCs) to the UK residential housing market. We are part of Connells Group Plc, ultimately owned by Skipton Building Society.Our mission is simple: to make every home in Britain more energy efficient.The RoleWe are looking for a Service Delivery Agent to join our team in Blackwood. You will be a key point of contact for our customers, clients, assessors and internal teams, helping to ensure appointments run smoothly and enquiries are dealt with promptly and professionally.Working in a busy scheduling team, you will manage bookings, respond to queries and resolve issues, providing a reliable and efficient service from the initial enquiry through to completion.

Key Responsibilities

• Book, amend and manage customer appointments accurately and efficiently.
• Handle enquiries by telephone, email, webchat and other digital channels.
• Resolve customer queries at the first point of contact wherever possible.
• Take ownership of issues and follow them through to resolution.
• Keep customers informed and manage expectations throughout the process.
• Escalate more complex issues to the appropriate team when required.
• Maintain accurate records of bookings, enquiries and customer interactions.
• Work closely with colleagues to support the smooth running of the scheduling team.

Requirements

• At least two years' experience in a customer service or customer-facing role.
• Strong communication skills, both written and verbal.
• The ability to manage competing priorities in a busy environment.
• A practical, solution-focused approach to resolving queries.
• Good attention to detail and the ability to maintain accurate records.
• A calm and professional manner, particularly when dealing with challenging situations.
• A reliable team player who takes responsibility for their work and follows tasks through
• Experience in Scheduling
• Experience in Estate Agency or Property Management
• 22 days' holiday, Plus Bank Holidays and Your Birthday Off