Scheduling Coordinator – Social Housing & Maintenance

Weyside Management Services; Guildford; On-site; GBP 22,000 - 28,000; Full time

Job summary

The BTU Group of Companies is seeking an Administrator to support planned and reactive maintenance for the social housing sector. You will take calls from clients and residents, plan and schedule work, and ensure back-office processes stay organised and efficient.

Proficiency with Word, Excel, Outlook and ServicePro Scheduler, plus strong communication and data entry accuracy, are essential in a busy office environment.

Qualifications

• Experience handling calls and emails from clients and residents.
• Ability to load and manage jobs in ServicePro Scheduler.
• Accurate data entry with attention to detail.
• Good organisational and prioritisation skills in a busy office.

Responsibilities

• Answering calls and responding to queries from customers and clients by phone or email.
• Loading and managing the lifecycle of jobs in ServicePro (Scheduler) ensuring they progress through each stage.
• ServicePro housekeeping to ensure jobs are progressed and closed out for invoicing.
• Assisting a Contract Manager and the wider team with contract queries and Excel reporting.
• Assisting with preparing quotes, estimates and valuations.
• Planning reactive and routine maintenance visits using scheduling software.
• Liaising with Managers, Supervisors and Engineers regarding workload.

Skills

Word

Excel

Outlook

Scheduling software

Verbal communication

Written communication

Customer service

Teamwork

Time management

Data entry

Facilities experience

Social housing maintenance

Tools

ServicePro Scheduler

Job description

The BTU Group of Companies is seeking an Administrator to support planned and reactive maintenance for the social housing sector. You will take calls from clients and residents, plan and schedule work, and ensure back-office processes stay organised and efficient.

Proficiency with Word, Excel, Outlook and ServicePro Scheduler, plus strong communication and data entry accuracy, are essential in a busy office environment.