CALL CENTRE ADMINISTRATOR

Weyside Management Services; Guildford; On-site; GBP 22,000 - 28,000; Full time

Job summary

The BTU Group of Companies is seeking an Administrator to support planned and reactive maintenance for the social housing sector. You will take calls from clients and residents, plan and schedule work, and ensure back-office processes stay organised and efficient.

Proficiency with Word, Excel, Outlook and ServicePro Scheduler, plus strong communication and data entry accuracy, are essential in a busy office environment.

Qualifications

• Experience handling calls and emails from clients and residents.
• Ability to load and manage jobs in ServicePro Scheduler.
• Accurate data entry with attention to detail.
• Good organisational and prioritisation skills in a busy office.

Responsibilities

• Answering calls and responding to queries from customers and clients by phone or email.
• Loading and managing the lifecycle of jobs in ServicePro (Scheduler) ensuring they progress through each stage.
• ServicePro housekeeping to ensure jobs are progressed and closed out for invoicing.
• Assisting a Contract Manager and the wider team with contract queries and Excel reporting.
• Assisting with preparing quotes, estimates and valuations.
• Planning reactive and routine maintenance visits using scheduling software.
• Liaising with Managers, Supervisors and Engineers regarding workload.

Skills

Word

Excel

Outlook

Scheduling software

Verbal communication

Written communication

Customer service

Teamwork

Time management

Data entry

Facilities experience

Social housing maintenance

Tools

ServicePro Scheduler

Job description

KEY SKILLS

Experienced in Word, Excel, Outlook and preferably scheduling software knowledge. Strong verbal and written communication and customer service skills. Ability to work as part of a team and on their own. Strong time management skills and able to prioritise workload within a busy office environment. Good data entry speed and accuracy. Ideally experienced within the facilities or social housing maintenance sector.

COMPANY

The BTU Group of Companies is privately owned Building Services Company.

We offer full design, installation, maintenance and repair service to domestic and commercial plumbing, heating, hot water, gas, air conditioning and electrical systems.

Due to continued expansion, we are keen to speak with experienced Administrator.

ROLE

This role is critical to the business and focuses on the continued successful delivery of planned and reactive maintenance work and the installation of domestic heating systems for the social housing sector, the role includes taking calls from the client, residents and engineers, to plan and schedule work and to ensure that the back-office processes remain organised and are delivered efficiently and to a high standard. The ability to work well under pressure is essential.

• Answering calls and responding to queries from customers and clients by phone or email
• Loading and managing the lifecycle of jobs in ServicePro (Scheduler) ensuring they progress through each stage
• ServicePro 'housekeeping' to ensure jobs are progressed and closed out for invoicing
• Assisting a specific Contract Manager and the wider team with contract queries and Excel reporting
• Assisting the business with preparing quotes, estimates and valuations
• Planning reactive and routine maintenance visits using scheduling software
• Liaising with Managers, Supervisors and Engineers regarding workload

ESSENTIAL REQUIREMENTS

Comfortable in dealing directly with clients, representatives and customers and working within a busy office environment. Organised with an eye for detail and a confident and professional telephone manner.

Eligible to work in UK without requiring employer sponsorship