Maintenance Administrator: Scheduler & Customer Support

Team Jobs - Commercial; Poole; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Private healthcare

23 days holiday

Sick pay

Training opportunities

Cycle to work

Eye tests

On-site parking

Regular social events

Job summary

TJCOM is seeking a proactive Maintenance Administrator to join a busy team in Poole. You will coordinate maintenance activities, support engineers, and ensure jobs are processed smoothly from start to finish.

Responsibilities include scheduling, preparing job packs, raising orders, quotes and invoices, and maintaining records. A strong IT skillset and customer-focused approach are essential.

Qualifications

• Strong organisational skills and excellent attention to detail.
• Confident communication skills, both written and verbal.
• Comfortable dealing with customers, suppliers and internal teams.

Responsibilities

• Coordinating engineer schedules and arranging appointments.
• Preparing job packs and supporting the planning of maintenance visits.
• Raising sales orders and processing maintenance-related administration.
• Producing quotes and invoices.
• Chasing timesheets, job sheets, quotations and outstanding payments.
• Maintaining accurate customer and job records across company systems.
• Booking travel and accommodation for engineers when required.
• Managing stock administration and equipment returns.
• Handling incoming calls and emails, providing excellent customer service.
• Supporting the wider maintenance team with day-to-day administrative tasks.

Skills

Organisational skills

Attention to detail

Communication

Tools

Microsoft Office

Job description

TJCOM is seeking a proactive Maintenance Administrator to join a busy team in Poole. You will coordinate maintenance activities, support engineers, and ensure jobs are processed smoothly from start to finish.

Responsibilities include scheduling, preparing job packs, raising orders, quotes and invoices, and maintaining records. A strong IT skillset and customer-focused approach are essential.