Scheduling Coordinator — Bilingual (EN/ES) Patient Access

Yakima Valley Farm Workers Clinic; Lancaster; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Profit sharing

403(b) retirement plan

Generous PTO

Job summary

Yakima Valley Farm Workers Clinic is seeking a Scheduling Coordinator in Lancaster to manage high-volume scheduling, verify patient data, and coordinate appointments across care teams. The role supports clinic operations and continuity of care within a community health setting.

Responsibilities include handling a multi-line queue, scheduling with providers, and communicating schedule changes. Requires bilingual English/Spanish, high school diploma, and at least one year in an office or

Qualifications

• High School Diploma or GED.
• 1 year of office/administrative experience.
• Bilingual EN/ES at level 9.
• Ability to prioritize multiple tasks with interruptions.
• Strong interpersonal skills with patients, providers, staff.
• Basic knowledge of medical terminology.
• Basic knowledge of Epic systems.

Responsibilities

• Manage multi-line scheduling phone queue and transfer calls as needed.
• Schedule patient appointments for medical providers per guidelines and time needed.
• Verify/update patient demographics including contact, insurance, and income.
• Notify patients of schedule adjustments and reschedule changes.
• Coordinate appointments with Patient Benefits Coordinators as needed.
• Manage scheduling queues (Cancellations/No-Show, Recall, Rescheduling, waitlist).
• Provide outbound calls for registries/outreach.
• Provide backup support to Front Office roles.
• Duties may require evenings, weekends and holidays.

Skills

Bilingual EN/ES

Interpersonal skills

Prioritization

Education

High School Diploma or GED

Tools

Epic systems

Word

Excel

Job description

Yakima Valley Farm Workers Clinic is seeking a Scheduling Coordinator in Lancaster to manage high-volume scheduling, verify patient data, and coordinate appointments across care teams. The role supports clinic operations and continuity of care within a community health setting.

Responsibilities include handling a multi-line queue, scheduling with providers, and communicating schedule changes. Requires bilingual English/Spanish, high school diploma, and at least one year in an office or