Scheduling Coordinators

Yakima Valley Farm Workers Clinic; Lancaster; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Profit sharing

403(b) retirement plan

Generous PTO

Job summary

Yakima Valley Farm Workers Clinic is seeking a Scheduling Coordinator in Lancaster to manage high-volume scheduling, verify patient data, and coordinate appointments across care teams. The role supports clinic operations and continuity of care within a community health setting.

Responsibilities include handling a multi-line queue, scheduling with providers, and communicating schedule changes. Requires bilingual English/Spanish, high school diploma, and at least one year in an office or

Qualifications

• High School Diploma or GED.
• 1 year of office/administrative experience.
• Bilingual EN/ES at level 9.
• Ability to prioritize multiple tasks with interruptions.
• Strong interpersonal skills with patients, providers, staff.
• Basic knowledge of medical terminology.
• Basic knowledge of Epic systems.

Responsibilities

• Manage multi-line scheduling phone queue and transfer calls as needed.
• Schedule patient appointments for medical providers per guidelines and time needed.
• Verify/update patient demographics including contact, insurance, and income.
• Notify patients of schedule adjustments and reschedule changes.
• Coordinate appointments with Patient Benefits Coordinators as needed.
• Manage scheduling queues (Cancellations/No-Show, Recall, Rescheduling, waitlist).
• Provide outbound calls for registries/outreach.
• Provide backup support to Front Office roles.
• Duties may require evenings, weekends and holidays.

Skills

Bilingual EN/ES

Interpersonal skills

Prioritization

Education

High School Diploma or GED

Tools

Epic systems

Word

Excel

Job description

• Manages the multi-line scheduling phone queue and transfers calls to appropriate personnel as needed
• Schedules patient appointments for medical and integrated providers according to scheduling guidelines, appointment type, and time needed
• Verify and update patient demographic information including contact information, insurance, and income verification
• Notifies patient of schedule adjustments at direction of Supervisor including rescheduled and cancelled appointments. Updates the schedule for any changes
• Assess patient's need to meet with the Patient Benefits Coordinator (PBC) regarding benefits and insurance options. Schedules appointments with the PBC as needed
• Manage various scheduling work queues daily including: Cancellations/No-Show, Recall, Rescheduling and waitlist
• Assess patient needs and coordinate scheduling with Patient Benefits Coordinators as appropriate
• Provides outgoing calls related to registries and outreach for patients
• Provides backup support to other Front Office positions as needed
• Perform other duties as assigned
  High School Diploma or GED
• One year of office, administrative, patient care, call center or customer service experience
• This position is eligible for Bilingual Differential Compensation when an ALTA score of 9 is achieved
• Bilingual (English/Spanish) speaking skills required at a level 9
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Strong interpersonal skills with the ability to interact with patients, providers and staff in a professional manner
• Basic knowledge of medical terminology preferred
• Basic knowledge of the Epic systems preferred
• Basic proficiency with a variety of computer programs including Word and Excel
• Duties may require work during the evenings, weekends and holidays
  Join our team as a Scheduling Coordinator at Lancaster Family Health Center in Salem, OR!, Our Mission Statement

Scheduling Coordinators play a vital role in ensuring patients can access the care they need at YVFWC. By managing high-volume scheduling activities, verifying patient information, and coordinating appointments across care teams, this position supports smooth clinic operations and continuity of care. Be part of a healthcare organization that believes in making a difference beyond medical care! We\'ve transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services, including medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics. We invite you to explore our short clips, " " and " , " for a glimpse into our dedication to our communities, health, and families!

Position Highlights

• 1.0 FTE (40 hours per week)
• $19.58-$23.98/hour DOE with the ability to go higher for highly experienced candidates
• Additional pay for your bilingual skills, paid on hours worked
• 100% employer-paid health insurance, including medical, dental, vision, Rx, 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and much more!