Medical Appointment Navigator

The Rose; Featherwood; On-site; GBP 21,000 - 31,000; Full time

Job summary

The Rose in Featherwood, United Kingdom, seeks a patient‑facing scheduling coordinator to take calls, book appointments, and enter patient data into the company systems. You will organize workflow, verify information, and support special projects while ensuring accurate, timely records.

Responsibilities include handling inquiries, updating appointments, and coordinating with clinicians. Bilingual English/Spanish is required; English proficiency is essential for all communications.

Qualifications

• 3-5 years scheduling experience in a medical office
• Knowledge of insurance and multi-test scheduling
• Multitask oriented
• Bilingual English/Spanish required

Responsibilities

• Answer calls for patient inquiries and schedule appointments according to a set of guiding questions
• Process work orders and manage workflow
• Maintain Special Projects such as BIRADS lists and Online Appointments
• Return messages from appointment voicemail, answering service, and website inquiries
• Cross-train and perform other duties as assigned

Skills

Scheduling

Multitasking

Communication

Education

High school diploma

Job description

The Rose in Featherwood, United Kingdom, seeks a patient‑facing scheduling coordinator to take calls, book appointments, and enter patient data into the company systems. You will organize workflow, verify information, and support special projects while ensuring accurate, timely records.

Responsibilities include handling inquiries, updating appointments, and coordinating with clinicians. Bilingual English/Spanish is required; English proficiency is essential for all communications.