Scheduling Administrator 7017

First Base Employment; Cirencester; On-site; GBP 28,000 - 30,000; Full time

Job summary

First Base Employment is seeking a highly organised Scheduling Administrator to join a busy Cirencester team. The role focuses on coordinating engineers, managing schedules and delivering excellent customer service to ensure efficient completion of work.

Working with customers and internal teams, you will plan workloads, arrange appointments, maintain records and guarantee resources are available for day-to-day operations, in a permanent full-time position.

Qualifications

• Previous experience in scheduling, planning, coordination or administration.
• Strong organisational and time management skills.
• Excellent customer service and communication skills.
• Confident communicating by telephone and email.
• Ability to prioritise a busy workload and manage multiple tasks.

Responsibilities

• Schedule and coordinate engineers' workloads.
• Plan appointments and service visits with customers.
• Manage diaries and allocate work efficiently.
• Respond to customer enquiries by telephone and email.
• Maintain accurate records using internal systems.
• Liaise with customers to confirm appointments and provide updates.
• Coordinate workloads with internal departments.
• Ensure all required documentation is prepared ahead of scheduled work.
• Arrange subcontractor visits where required.
• Monitor compliance requirements and maintain accurate records.
• Manage holiday requests and resource planning.
• Provide customers with reminders of upcoming appointments.
• Escalate technical enquiries to the appropriate teams.
• Support the day-to-day administration of the department.

Skills

Scheduling experience

Organisational

Customer service

Tools

Microsoft Office

Internal systems

Job description

Scheduling Administrator 7017

Location: Cirencester
Hours:Monday to Friday, Full Time – 8.30 am to 5 pm | Permanent
Salary: £28,000 – £30,000

Our client is looking for a highly organised Scheduling Administrator to join their busy team. This is a varied role coordinating engineers, managing schedules and ensuring work is completed efficiently while delivering excellent customer service.

Working closely with customers and internal teams, you will be responsible for planning workloads, arranging appointments, maintaining accurate records and ensuring resources are available to support day-to-day operations.

Key Responsibilities of aScheduling Administrator

• Schedule and coordinate engineers' workloads.
• Plan appointments and service visits with customers.
• Manage diaries and allocate work efficiently.
• Respond to customer enquiries by telephone and email.
• Maintain accurate records using internal systems.
• Liaise with customers to confirm appointments and provide updates.
• Coordinate workloads with internal departments.
• Ensure all required documentation is prepared ahead of scheduled work.
• Arrange subcontractor visits where required.
• Monitor compliance requirements and maintain accurate records.
• Manage holiday requests and resource planning.
• Provide customers with reminders of upcoming appointments.
• Escalate technical enquiries to the appropriate teams.
• Support the day-to-day administration of the department.

Key Skills of aScheduling Administrator

• Previous experience within scheduling, planning, coordination or administration.
• Strong organisational and time management skills.
• Excellent customer service and communication skills.
• Confident communicating by telephone and email.
• Ability to prioritise a busy workload and manage multiple tasks.
• Strong administrative skills with excellent attention to detail.
• Confident using Microsoft Office and internal computer systems.
• Proactive with excellent problem-solving skills.