Scheduling Administrator

First Base; Cirencester; On-site; GBP 28,000 - 30,000; Full time

Job summary

First Base is seeking a highly organised Scheduling Administrator in Cirencester. The role involves coordinating engineers, planning workloads and maintaining records to support efficient day-to-day operations.

You will work closely with customers and internal teams, arranging appointments and ensuring resources are available, with a focus on excellent service and timely updates across multiple channels.

Qualifications

• Previous experience within scheduling, planning, coordination or administration.
• Strong organisational and time management skills.
• Excellent customer service and communication skills.
• Confident communicating by telephone and email.
• Ability to prioritise a busy workload and manage multiple tasks.
• Strong administrative skills with excellent attention to detail.
• Confident using Microsoft Office and internal computer systems.
• Proactive with excellent problem-solving skills.

Responsibilities

• Schedule and coordinate engineers' workloads.
• Plan appointments and service visits with customers.
• Manage diaries and allocate work efficiently.
• Respond to customer enquiries by telephone and email.
• Maintain accurate records using internal systems.
• Liaise with customers to confirm appointments and provide updates.
• Coordinate workloads with internal departments.
• Ensure all required documentation is prepared ahead of scheduled work.
• Arrange subcontractor visits where required.
• Monitor compliance requirements and maintain accurate records.
• Manage holiday requests and resource planning.
• Provide customers with reminders of upcoming appointments.
• Escalate technical enquiries to the appropriate teams.
• Support the day-to-day administration of the department.

Skills

Scheduling

Coordination

Administration

Organisational skills

Customer service

Telephone & email communication

Task prioritisation

Microsoft Office

Job description

Scheduling Administrator 7017

Location: Cirencester
Hours: Monday to Friday, Full Time - 8.30 am to 5 pm Permanent
Salary: 28,000 - 30,000

Our client is looking for a highly organised Scheduling Administrator to join their busy team. This is a varied role coordinating engineers, managing schedules and ensuring work is completed efficiently while delivering excellent customer service.

Working closely with customers and internal teams, you will be responsible for planning workloads, arranging appointments, maintaining accurate records and ensuring resources are available to support day-to-day operations.

Key Responsibilities of a Scheduling Administrator

• Schedule and coordinate engineers' workloads.
• Plan appointments and service visits with customers.
• Manage diaries and allocate work efficiently.
• Respond to customer enquiries by telephone and email.
• Maintain accurate records using internal systems.
• Liaise with customers to confirm appointments and provide updates.
• Coordinate workloads with internal departments.
• Ensure all required documentation is prepared ahead of scheduled work.
• Arrange subcontractor visits where required.
• Monitor compliance requirements and maintain accurate records.
• Manage holiday requests and resource planning.
• Provide customers with reminders of upcoming appointments.
• Escalate technical enquiries to the appropriate teams.
• Support the day-to-day administration of the department.

Key Skills of a Scheduling Administrator

• Previous experience within scheduling, planning, coordination or administration.
• Strong organisational and time management skills.
• Excellent customer service and communication skills.
• Confident communicating by telephone and email.
• Ability to prioritise a busy workload and manage multiple tasks.
• Strong administrative skills with excellent attention to detail.
• Confident using Microsoft Office and internal computer systems.
• Proactive with excellent problem-solving skills.