Scheduling Administrator: Streamline Engineer Workloads

First Base; Cirencester; On-site; GBP 28,000 - 30,000; Full time

Job summary

First Base is seeking a highly organised Scheduling Administrator in Cirencester. The role involves coordinating engineers, planning workloads and maintaining records to support efficient day-to-day operations.

You will work closely with customers and internal teams, arranging appointments and ensuring resources are available, with a focus on excellent service and timely updates across multiple channels.

Qualifications

• Previous experience within scheduling, planning, coordination or administration.
• Strong organisational and time management skills.
• Excellent customer service and communication skills.
• Confident communicating by telephone and email.
• Ability to prioritise a busy workload and manage multiple tasks.
• Strong administrative skills with excellent attention to detail.
• Confident using Microsoft Office and internal computer systems.
• Proactive with excellent problem-solving skills.

Responsibilities

• Schedule and coordinate engineers' workloads.
• Plan appointments and service visits with customers.
• Manage diaries and allocate work efficiently.
• Respond to customer enquiries by telephone and email.
• Maintain accurate records using internal systems.
• Liaise with customers to confirm appointments and provide updates.
• Coordinate workloads with internal departments.
• Ensure all required documentation is prepared ahead of scheduled work.
• Arrange subcontractor visits where required.
• Monitor compliance requirements and maintain accurate records.
• Manage holiday requests and resource planning.
• Provide customers with reminders of upcoming appointments.
• Escalate technical enquiries to the appropriate teams.
• Support the day-to-day administration of the department.

Skills

Scheduling

Coordination

Administration

Organisational skills

Customer service

Telephone & email communication

Task prioritisation

Microsoft Office

Job description

First Base is seeking a highly organised Scheduling Administrator in Cirencester. The role involves coordinating engineers, planning workloads and maintaining records to support efficient day-to-day operations.

You will work closely with customers and internal teams, arranging appointments and ensuring resources are available, with a focus on excellent service and timely updates across multiple channels.