Scheduling Administrator

Confidential; Tees Valley; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Company Pension Scheme

Birthday leave

25 days annual leave

Bank holidays included

3:00 pm Friday finish

Flexible start times

Parking

Employee Assistance Programme

Job summary

Leading Specialists in Residential Block Management is seeking an administrator to support a nationwide portfolio. The role involves updating the in-house portal, handling leaseholder requests, and ensuring contractor information is current.

You will process works orders, liaise with contractors, and maintain property records while providing responsive service. The ideal candidate will have admin experience, strong communication, and proficient IT skills, with flexible hours and opportunities

Qualifications

• Experience in an administration role.
• Excellent customer service skills.
• Accurate administrative skills.
• Good communication and problem-solving skills.
• Good IT skills.

Responsibilities

• Update the in-house portal with letters and notices.
• Update and deal with leaseholder requests on the portal.
• Maintain and monitor contractor information, including insurance.
• Raise works orders for distribution to contractors.
• Liaise with contractors regarding maintenance issues.
• Maintain and keep updated property folder information.
• Manage and monitor property keys/access.
• Daily use of computer systems.
• Answering the telephone.
• Responding to leaseholder queries by letter, email and telephone in line with company procedures.

Skills

Customer service

Communication

IT skills

Attention to detail

Tools

Microsoft Office

Portal management

Job description

Your new company: Leading Specialists in Residential Block Management, managing a portfolio of developments across the country

Your new role

• Update the in-house portal with letters and notices
• Update and deal with leaseholder requests on the portal
• Ensure contractor information, including insurance, is maintained and monitored and kept up to date
• Raise works orders for distribution to contractors
• Liaise with contractors regarding maintenance issues
• Maintain and keep updated property folder information
• Manage and monitor the property keys/access
• Daily use of computer systems
• Answering the telephone
• Responding to leaseholder queries by letter, email and telephone in line with company procedures
• Any other tasks as required

What you'll need to succeed

• Previous experience in an administration role
• Excellent customer service skills
• Accurate administrative skills
• Good communication and problem-solving skills
• Good IT Skills

What you get in return

• 13.81 P/Hr
• 35.5 hours per week
• Company Pension Scheme
• Supported ongoing training and personal development
• 25 Days Annual leave, plus bank holidays
• Additional Day for Birthday leave
• 3.00 pm finish on Fridays
• Flexible working hours, 7, 8 & 9am starts permitted, subject to availability
• Employee Assistance Programme
• Parking