Block Management Administrator

Pure Block Management; York and North Yorkshire; On-site; GBP 21,600 - 26,400; Full time

Benefits offered by this job

Pension

25 Days Holiday

Birthday Leave

Staff Events

Training Support

Job summary

A respected block management company located in York City Centre seeks a Block Management Administrator to support operations and ensure service quality. Responsibilities include handling communications, managing records, and supporting compliance efforts. The ideal candidate has strong administrative skills, attention to detail, and a proactive approach. This full-time role offers a salary of £24,000 with benefits, including pension and holiday leave. Applicants are encouraged to send their CV and cover letter to a provided email address.

Qualifications

• Strong administrative experience is essential.
• Property experience is desirable but not essential.
• Training provided, including support with systems, compliance and industry knowledge.

Responsibilities

• Provide administrative support for block management operations.
• Handle incoming telephone calls and manage email inboxes.
• Oversee key management and maintain organised records.

Skills

Organisational skills

Customer service skills

Attention to detail

Proactive problem-solving

Teamwork

Tools

Microsoft Word

Digital systems

Job description

Block Management Administrator

Location: York City Centre

Hours: Full-time, 8:30am – 5:00pm

Salary: £24,000 + Pension + 25 Days Holiday + Birthday Leave + Staff Events + Training Support

About Us

Pure Block Management is an established and growing block and estate management company with a strong reputation for reliability, professionalism and exceptional service. As our York portfolio continues to expand, we’re introducing a new role to support our Associate Director and ensure our standards remain consistently high.

This role is ideal for someone who thrives in a fast-paced, detail-driven environment and enjoys working as part of a supportive, forward-thinking team.

Purpose of the Role

To provide administrative support, ensuring the smooth running of our block management operations, efficient communication with clients and leaseholders, and timely processing of key administrative tasks. This role plays a vital part in maintaining compliance, service quality and overall operational efficiency.

Key Responsibilities

Communication & Customer Service

• Handle incoming telephone calls, providing clear, professional and helpful responses.
• Manage email inboxes, ensuring prompt and accurate replies.
• Draft, issue and record correspondence with clients, leaseholders and contractors.
• Support with scheduling and occasionally attending out-of-hours meetings.

Administration & Office Support

• Oversee key management, logging and issuing keys in line with company procedures.
• Manage postage, incoming mail and document distribution.
• Maintain organised records, files and document systems across the portfolio.
• Raise works orders and process contractor invoices.
• Support with financial review tasks and reconciliation checks.
• Assist with arrears management and credit control processes.

Operational Support

• Chase contractors for updates on outstanding works.
• Log, track and monitor updates through block management CRMs.
• Assist with day‑to‑day portfolio coordination and administrative duties.

Compliance Administration

• Work remotely alongside the Compliance Manager to support statutory inspections, documentation management and general compliance record accuracy.
• Help ensure all compliance‑related information is filed promptly and correctly.
• Strong customer service focus with a confident, friendly communication style.
• Excellent organisational skills and high attention to detail.
• Proactive approach to workload and problem‑solving.
• Ability to work well as part of a team.
• Proficient in Microsoft Word and confident using digital systems.
• Able to prioritise effectively in a busy environment.

Experience & Qualifications

• Strong administrative experience is essential.
• Property experience is desirable but not essential.
• Training provided, including support with systems, compliance and industry knowledge.

Why Join Us?

You’ll be part of a growing team within an established, trusted company. We invest in our people, provide comprehensive training, and encourage a culture where accuracy, teamwork, and professionalism matter—but where a bit of personality is always welcome.

• If you're organised, motivated and enjoy keeping a busy office running smoothly, this role will suit you perfectly.

How to Apply

Send your CV and a brief covering note explaining why you’re interested in this role to [e-mail].

Applications will be reviewed on a rolling basis — early applications are encouraged.