Scheduler/ Coordinator

Just Better Care; Jarrow; On-site; AUD 60,000 - 70,000; Full time

Job summary

Just Better Care is seeking a dedicated Scheduler/Coordinator to join our Perth and South Perth office teams. This permanent role supports in-home aged care and disability services, coordinating the delivery of care with our Community Support Professionals and Case Managers to ensure clients receive the right care at the right time.

You will manage service schedules, communicate clearly with staff and families, arrange replacements, and help maintain accurate data across systems while upholding

Qualifications

• Clearance to work with vulnerable people (NDIS) required.
• Experience coordinating care and staff rosters.
• Excellent communication and team collaboration skills.

Responsibilities

• Develop and manage customer service schedules, including planning, confirmations and short notice placements.
• Prepare and transmit schedules to Community Support Professionals.
• Arrange replacement staff for planned or unplanned absences and shift changes.
• Provide coaching and supervision to Community Support Professionals.
• Monitor implementation of individualised care plans.
• Verify allocation of staff against schedules to ensure timely timesheet processing.
• Maintain and update data in information systems.
• Meet standards for quality in-home care and support services.

Skills

Verbal and written communication

Relationship management

Microsoft Suite

Education

NDIS Worker Screening Clearance

NDIS Worker Orientation Module

Tools

Microsoft Office

Job description

• Are you passionate about making a positive difference in your local community?
• Salary: $60k to $70k

Assist customers to live independently in their home, keeping them safe and connected to their community.

We are looking for a permanent full-time/part-time Scheduler/ Coordinator to join our caring and dynamic office team in Perth and South Perth. Just Better Care Coordinators play a key role in helping families receive the care and support services they need.

Coordinators are responsible for coordinating the delivery of services using a team of Community Support Professionals. You will be the point of contact for Community Support Professionals and Case Managers ensuring our customers get the right care at the right time.

About us:

Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 20 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community.

Our friendly, compassionate and experienced team makes this possible.

Duties and responsibilities include:

Developing and managing customer service schedules, including service planning, confirmation and short notice placements and cancellations

Preparing and transmitting schedules for customer services to Community Support Professionals

Arranging replacement staff to cover planned or unplanned absences and shift changes

Providing coaching, supervision, support and direction to Community Support Professionals to ensure quality service is provided to people they support

Monitoring the implementation of individualised plans for customers

Verifying allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely manner

Maintaining and updating data in company information systems

Meeting the specified standards for the delivery of quality in-home care and support services

About you:

Demonstrated high level verbal and written communication skills, including familiarity with, and confidence in using, the Microsoft Suite

Proven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation and problem solving skills

Ability to work as part of a team

What you will need:

NDIS Worker Screening Clearance

NDIS Worker Orientation Module (Quality and Safety)

• Working rights in Australia

This information will be used solely for the purposes of your application for employment with Just Better Care. We will never share your personal information with any person or organisation unless we have your written permission to do so, or are required to by law or subpoena.