Scheduler/Administrator (Audiology)

Specsavers; Gloucester; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Salary starting at £25,500 (pro rata)

Full-time: 37.5 hours/week

Part-time 3 days/week minimum

28 days leave (pro rata)

Birthday paid day off

Specsavers Perks Scheme

WeCare Support

Headspace App

Job summary

You will be based at Specsavers’ Home Visits Office in Quedgeley, GL2, and play a key role in scheduling clinics and managing appointments for the Home Visits Audiology team. The role also involves administrative duties, including updating customer files, so attention to detail and strong communication are essential.

We offer full- and part-time options, a pro rata salary starting at £25,500, and a generous benefits package including Specsavers Perks Scheme and other wellbeing support.

Qualifications

• Previous route planning, appointment setting or scheduling and administration experience is essential.
• Able to manage a busy workload and prioritise conflicting deadlines.
• Call centre, office experience and customer service skills are desirable.
• Audiology experience would be preferred, but not essential.

Responsibilities

• Plan routes and schedule Home Visits across the regional area.
• Book and manage appointments, updating customer files with care and accuracy.
• Handle high volumes of incoming calls and make outbound calls as needed.
• Collaborate with the Home Visits team and external parties to deliver clinics.

Skills

Route planning

Appointment setting

Scheduling

Administration

Call centre

Customer service

Audiology experience

Job description

So, you’re an organisation expert wanting to take your career to the next level? Our Scheduler/Administrator role within our Home Visits service could be perfect for you.

As a Scheduler/Administrator with Specsavers, you’ll be a key part of our business, ensuring clinic scheduling and appointment booking is completed in the most effective and efficient way possible for our Home Visits Audiology team, while always putting our customers first. The role also involves administrative duties, including updating customer files, therefore strong attention to detail is essential. You’ll handle a high volume of incoming calls, as well as making some outbound calls. As such, excellent communication skills and a professional telephone manner are required. You will liaise closely with our team as they deliver clinics across the region, along with external parties, so confidence when dealing with people is important.

We’re looking for someone with a level headed approach to managing day-to-day customer care, with an emphasis on route planning and scheduling appointments across our region, and delivery of excellent customer service for our Home Visits team, someone who can work at pace managing a busy workload, sometimes with conflicting deadlines, and who demonstrates excellent time management skills. You will need to be confident working on your own initiative. Current or previous appointment setting or scheduling experience is preferred for this role, along with experience of handling a high volume of incoming calls.

You’ll be part of a supportive team delivering care to people who are unable to visit our stores, meaning you’ll make a real difference every day.

Our business

You will be based out of our Home Visits Office in Quedgeley, GL2

Our team

We have a wonderful team of dedicated people ready and waiting for you to meet.

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Salary: starting at £25,500 (pro rata) depending on experience
• Full-time: 37.5 hours per week Monday to Friday 9am-5pm
• We can consider part-time hours of 3 days per week minimum 9am-5pm
• 28 days leave (pro rata)
• Birthday as an additional paid day off
• Access to Specsavers Perks Scheme
• WeCare Support
• Access to Headspace App

What we’re looking for?

• Previous route planning, appointment setting or scheduling and administration experience is essential
• Able to manage a busy workload and prioritise conflicting deadlines
• Call centre, office experience and customer service skills are desired
• Previous or current audiology experience would be preferred, but not essential

In short, if you’re ready to make a difference, we can’t wait to hear from you.

We anticipate a high level of interest in this role, so this vacancy may close prior to the advertised end date.