Scheduler

Home Instead; South Hallsands; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Benefits scheme

EAP access

Career development

Dementia training

Team support

Great location

Job summary

Home Instead Ivybridge is seeking a full-time Scheduler to plan and manage efficient schedules, supporting Care Professionals and clients in a growing service area. You will work with the Registered Care Manager to maintain high standards of service and meet business objectives.

The role requires experience in scheduling within care, strong organisational skills, and proficient use of care management systems and MS Office. On-call duties include evenings/weekends 1:5 rota.

Qualifications

• Experience in scheduling role within a home care provider or similar environment.
• Previous care industry experience as caregiver, senior carer or team leader.
• Good knowledge of care management systems and Microsoft Office.
• Excellent communication and solution-focused approach.
• Strong organisational and prioritisation skills under pressure.
• Collaborative, team-focused attitude with interpersonal skills.
• Attention to detail with ability to manage multiple tasks.
• Strong analytical and problem-solving skills; able to work independently.
• Full UK driving licence and access to a vehicle for occasional visits.

Responsibilities

• Prepare schedules considering travel time, holidays, training, and cancellations.
• Respond to schedule changes and liaise with team and clients.
• Match Care Professionals to new clients with client services.
• Ensure client schedules use the same Care Professional and times weekly when possible.
• Build excellent relationships with clients and Care Professionals.
• Collaborate with recruitment to ensure current and future staffing.
• Coordinate resourcing with Care Team for timely packages.
• Enter and maintain client and Care Pro data in the scheduling system.
• Reconcile visits for billing and expenses.
• Carry out other duties necessary for operations.
• Ensure compliance with Equality, Diversity and Equal Opportunities policy.
• Visit clients as on-call support when needed.
• Liaise with clients and families to ensure exceptional care.
• Part of Evening and Weekend On-call rota 1:5.

Skills

Scheduling experience

Care industry background

Microsoft Office

Care management systems

Communication skills

Organisational skills

Team player

Full UK driving licence

On-call support

Tools

Microsoft Office

Electronic scheduling system

Care management software

Job description

We are now seeking a full-time Scheduler to join our dedicated team in our Ivybridge office. The successful candidate will play a key role in ensuring our ethos of delivering outstanding care is consistently upheld. This role involves planning and organising schedules that are both efficient and adaptable, meeting the needs of our growing client base while supporting the working requirements of our Care Professionals. You will work closely with the Registered Care Manager to ensure we continue to meet our business objectives and maintain the highest standards of service.

Qualifications

• Experience of working in a scheduling role within a home care provider, or other relevant environment.
• Previous experience in the care industry as a caregiver, senior carer or team leader role
• Good working knowledge of care management systems and Microsoft Office, with the aptitude to learn and embrace new technologies.
• Excellent communication skills, with a positive, resilient, and solution-focused approach.
• Strong organisational and prioritisation skills, with the ability to remain calm, accurate, and effective under pressure.
• A collaborative and supportive team-focused attitude, with excellent interpersonal skills and the ability to build rapport quickly.
• Exceptional attention to detail and the ability to effectively manage multiple tasks and competing priorities.
• Strong analytical and problem-solving skills, with the ability to work independently, use initiative, and meet deadlines.
• A full UK driving licence and access to a reliable vehicle, as occasional client visits may be required as part of the on-call support rota.

Key responsibilities

• Ensure schedules are prepared, considering travel time, holidays, training, and last-minute cancellations
• Be responsive to changes in the schedule and liaise with relevant team members and clients
• Match Care Professionals to new clients in conjunction with client services team and arrange introductions
• Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible
• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences
• Work with the recruitment team to ensure sufficient current and future staffing levels are met
• Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis
• Add and maintain all client and Care Professional information onto the electronic scheduling system
• Reconcile visits to ensure the smooth running of billing and adding expenses to clients’ invoices
• Carry out any other duties deemed necessary for the successful operation of the business
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery
• Visit clients when needed as part of on call support
• Liaise with clients and their families to ensure we provide exceptional customer care
• Be part of our Evening and Weekend On-call working rota 1:5

Additional Information

Why choose to work WITH us at Home Instead Ivybridge?

• Employee Benefits Scheme - with discounts on shopping, restaurants and more
• Free membership to the Employee Assistance Programme, which gives you 24/7 access to one-to-one counselling, legal advice and support, self-help and well-being information
• You will have a tailored Professional development plan and ongoing training to enable you to develop your professional knowledge and career development within Home Instead.
• City and Guilds accredited Dementia training, Specialist Parkinson's Training and End of Life support to enable you to support clients confidently and develop your career
• Work with a supportive team in a great location
• No two days are the same - you'll be challenged in a good way, and your knowledge will expand daily.

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you!

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is therefore subject to two professional references and an enhanced DBS disclosure.