Scheduler

Home Instead; Ivybridge; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Benefits package

Employee Assistance Programme

Professional development plan

Dementia training

Job summary

Home Instead Ivybridge is seeking a full-time Scheduler to join our Ivybridge office. You will manage client schedules and coordinate with the care team to ensure consistent care and high-quality service.

Working closely with the Registered Care Manager, you’ll balance client needs with carer availability, handle on-call duties, and contribute to our ethos of outstanding care in the community.

Qualifications

• Experience in scheduling within a home care or similar environment.
• Care sector background such as caregiver, senior carer or team leader is advantageous.
• Strong IT skills including Microsoft Office and ability to learn new systems quickly.
• Must be highly resilient with excellent communication and organisational skills.

Responsibilities

• Prepare and manage client schedules, accounting for travel time, holidays and training.
• Respond promptly to changes and liaise with clients and team members.
• Match carers to new clients and ensure consistent carers and times where possible.
• Maintain accurate client and carer records in the scheduling system and assist with billing checks.

Skills

Scheduling experience

Care industry experience

IT literacy

Microsoft Office

Communication

Organisation

Team player

Attention to detail

Tools

Care management IT systems

Scheduling software

Job description

At Home Instead Ivybridge, Directors Martin and Anne Marie Allison lead our team in delivering CQC‑rated Outstanding care to clients across our local communities. We specialise in supporting older adults with a wide range of needs, including dementia care, end‑of‑life support, companionship, and helping clients remain active and engaged within the community. Our commitment is to provide exceptional care in every aspect of home help and support.

Job Description

We are now seeking a full-time Scheduler to join our dedicated team in our Ivybridge office. The successful candidate will play a key role in ensuring our ethos of delivering outstanding care is consistently upheld. This role involves planning and organising schedules that are both efficient and adaptable, meeting the needs of our growing client base while supporting the working requirements of our Care Professionals. You will work closely with the Registered Care Manager to ensure we continue to meet our business objectives and maintain the highest standards of service.

Qualifications

• Experience of working in a scheduling role within a home care provider, or other relevant environment
• Previous experience in the care industry as a caregiver, senior carer or team leader role
• Good working knowledge of care management IT systems, and experience of Microsoft Office, with the ability to learn and adopt new technologies where appropriate
• Highly resilient and positive with excellent communications skills
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure
• Team player with strong interpersonal skills with the ability to build rapport quickly
• Excellent attention to detail with the ability to multi-task
• Logical and analytical with the ability to work on own initiative and meet deadlines

Key responsibilities:

• Ensure schedules are prepared, considering travel time, holidays, training, and last‑minute cancellations
• Be responsive to changes in the schedule and liaise with relevant team members and clients
• Match Care Professionals to new clients in conjunction with client services team and arrange introductions
• Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible
• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences
• Work with the recruitment team to ensure sufficient current and future staffing levels are met
• Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis
• Add and maintain all client and Care Professional information onto to the electronic scheduling system
• Reconcile visits to ensure the smooth running of billing and adding expenses to clients’ invoices
• Carry out any other duties deemed necessary for the successful operation of the business
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery
• Visit clients when needed as part of on call support
• Liaise with clients and their families to ensure we provide exceptional customer care
• Be part of our Evening and Weekend On‑call working rota 1:5

Additional Information

Why choose to work WITH us at Home Instead Ivybridge?

• Employee Benefits Scheme - with discounts on shopping, restaurants and more
• Free membership to the Employee Assistance Programme, which gives you 24/5 access to one‑to‑one counselling, legal advice and support, self‑help and well‑being information
• You will have a tailored Professional development plan and ongoing training to enable you to develop your professional knowledge and career development within Home Instead.
• City and Guilds accredited Dementia training, Specialist Parkinson’s Training and End of Life support to enable you to support clients confidently and develop your career
• Work with a supportive team in a great location
• No two days are the same - you’ll be challenged in a good way, and your knowledge will expand daily.

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you!

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is therefore subject to two professional references and an enhanced DBS disclosure.