Scheduler

Build Recruitment Limited; Shaftesbury; On-site; GBP 21,000 - 30,000; Full time

Job summary

Build Recruitment is recruiting a Scheduler/Planner for a Shaftesbury-based role delivering repair and maintenance services to tenants. You will schedule trades, coordinate repairs and liaise with tenants to fix appointment times, while tracking progress and updating systems.

Ideal candidates will have scheduling or planning experience, familiarity with IT tools, and a proactive, customer-focused approach to problem-solving in a busy housing environment.

Qualifications

• Experience in scheduling, planning or coordination roles.
• Experience in social housing, property maintenance or construction preferred.
• Strong organisational and communication skills.

Responsibilities

• Schedule and coordinate appointments for tradespeople carrying out repairs and maintenance.
• Liaise with tenants to arrange convenient appointment times and provide updates.
• Monitor job progress and ensure works are completed within agreed timescales.
• Communicate with operatives, supervisors and contract managers to manage daily workloads.
• Update internal systems and maintain accurate records of jobs and appointments.
• Handle incoming calls, emails and enquiries professionally.
• Identify and resolve scheduling issues, cancellations and missed appointments.
• Work closely with the wider team to ensure the smooth running of the contract.

Skills

Scheduling

Planning

Coordination

Communication

Organisational skills

Problem-solving

Tools

Microsoft Office

Internal scheduling systems

Job description

Scheduler / Planner

Location: Shaftesbury, Dorset

Salary: Dependent on experience

Contract: Temporary / Permanent – TBC

The Role

Build Recruitment is working with a client delivering social housing repairs and maintenance to recruit an organised and proactive Scheduler to join their team in Shaftesbury.
You will be responsible for scheduling appointments for tradespeople, coordinating repairs and maintenance works, and ensuring jobs are completed efficiently while providing a good service to tenants.

Key Responsibilities

• Schedule and coordinate appointments for tradespeople carrying out repairs and maintenance.
• Liaise with tenants to arrange convenient appointment times and provide updates.
• Monitor job progress and ensure works are completed within agreed timescales.
• Communicate with operatives, supervisors and contract managers to manage daily workloads.
• Update internal systems and maintain accurate records of jobs and appointments.
• Handle incoming calls, emails and enquiries professionally.
• Identify and resolve scheduling issues, cancellations and missed appointments.
• Work closely with the wider team to ensure the smooth running of the contract.

About You

• Previous experience in a scheduling, planning or coordination role.
• Ideally, experience within social housing, property maintenance or the construction sector.
• Strong organisational skills with the ability to manage a busy workload.
• Confident communicating with tenants, operatives and colleagues.
• Good IT skills, including Microsoft Office and internal scheduling systems.
• A proactive approach to problem-solving and managing changing priorities.
• A professional and customer-focused attitude.

About Build Recruitment

Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment – from executive to operative level.
With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales.