Scheduler

ABCA Systems Ltd; Greater Manchester; On-site; GBP 14,000 - 21,000; Full time

Job summary

ABCA Systems Ltd in Greater Manchester is looking for a Service Coordinator / Engineer Planner to coordinate day-to-day reactive maintenance workloads across our service contracts in the region. You’ll ensure engineers have well-planned workloads, the right materials and clear information to complete jobs efficiently, while maintaining excellent communication with our clients.

You’ll plan weekly workloads, schedule reactive maintenance, liaise with clients, order stock and maintain CRM records

Qualifications

• Essential: Previous experience planning and managing engineers' workloads.
• Strong organisational and time-management skills.
• Confident communicating with clients, engineers and colleagues.
• Ability to work under pressure and manage changing priorities.
• Good attention to detail and proactive problem-solving.
• Experience using CRM systems is essential; Cash experience advantageous.
• Experience in fire and security industry preferred.

Responsibilities

• Plan and coordinate weekly engineer workloads and routes.
• Ensure engineers have a full and achievable workload each day, including managing failed or cancelled jobs.
• Schedule reactive maintenance in line with Action Due dates and client requirements.
• Liaise with clients regarding booked works, appointments and ongoing jobs.
• Order and arrange stock required for bespoke and pre-booked works.
• Coordinate engineer stock collections and ensure engineers maintain an appropriate stock level.
• Handle initial telephone enquiries from clients and engineers.
• Work closely with engineers and the wider Service Team to ensure jobs are completed efficiently and within agreed timescales.
• Maintain accurate records and update the company’s CRM system.

Skills

Planning workloads

Organisational skills

Communication

Work under pressure

Attention to detail

IT skills

CRM experience

Cash experience

Tools

CRM systems

Cash (CASH) experience

Job description

Description

• Job Category JR143

Salary: £12.71 per hour
Location: Office-based, Oldham, Manchester
Hours: 40 hours per week, Monday-Friday, 8:30am-5:00pm

About the Role

We’re looking for an organised and proactive Service Coordinator / Engineer Planner to coordinate the day-to-day reactive maintenance workload for our Service & Maintenance Contracts across a designated region.

You’ll play a key role in ensuring our engineers have well-planned workloads, the right materials and clear information to complete their jobs efficiently, while maintaining excellent communication with our clients.

Key Responsibilities

• Plan and coordinate weekly engineer workloads and routes
• Ensure engineers have a full and achievable workload each day, including managing failed or cancelled jobs
• Schedule reactive maintenance in line with Action Due dates and client requirements
• Liaise with clients regarding booked works, appointments and ongoing jobs
• Order and arrange stock required for bespoke and pre-booked works
• Coordinate engineer stock collections and ensure engineers maintain an appropriate stock level
• Handle initial telephone enquiries from clients and engineers
• Work closely with engineers and the wider Service Team to ensure jobs are completed efficiently and within agreed timescales
• Maintain accurate records and update the company’s CRM system

What We’re Looking For

• Essential: Previous experience planning and managing engineers’ workloads
• Strong organisational and time-management skills
• Confident communicating with clients, engineers and colleagues
• Ability to work under pressure and manage changing priorities
• Good attention to detail and a proactive approach to problem-solving
• Experience using CRM systems is essential; experience with CASH would be advantageous
• Previous experience within the fire and security industry would be preferred
• Good telephone and IT skills

Why Join ABCA?

This is a great opportunity to join an established and growing team where you’ll play an important role in keeping our engineers and customers moving.

If you’re organised, reliable, confident on the phone and enjoy working in a busy environment, we’d love to hear from you.