Scheduler

Confidential; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Southern Housing is seeking a Scheduler to coordinate repairs and scheduling from Croydon, London, with a focus on efficient turnarounds and accurate allocation to trade operatives. The role is based at Unit 11, The Tramsheds, Coomber Way, Croydon.

You will manage the in-house appointment system, ensure PDA updates, and monitor job statuses to keep repairs on track and residents satisfied in a housing maintenance setting.

Qualifications

• Experience of scheduling work within a maintenance environment.
• Experience of delivering a front-line, customer-focused service.
• Experience of working within a housing management or maintenance environment.

Responsibilities

• Schedule works orders through the in-house appointments system.
• Allocate repairs to trade operatives and sub-contractors.
• Ensure operatives use PDAs and input schedule of rate codes correctly.
• Monitor repairs and update job statuses daily, including target times and overdue jobs.

Skills

Scheduling experience

Customer service

Housing maintenance

Job description

Good Afternoon,

I am currently representing Southern Housing who are offering TEMP TO PERM position for the right candidate.

We are looking for a Scheduler this role will be based at: Unit 11, The Tramsheds, Coomber Way, Croydon, London, CR0 4 TQ

The right candidate will:

• To ensure that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives, and all works are carried out with minimal average turnaround time.
• - To plan and schedule the responsive repair works to be carried out by the operatives and sub-contract resource.
• - Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly.
• - To ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day.

We require the following:

• - Experience of scheduling work within a maintenance environment.
• - Experience of delivering a front-line, customer-focused service.
• - Experience of working within a housing management or maintenance environment.

Look forward to speaking with you soon,