Scheduler

Inizio Engage; Ashby-de-la-Zouch; On-site; GBP 22,000 - 28,000; Full time

Job summary

Inizio Engage UK is seeking an organised Scheduler to join our Patient Solutions Client Homecare Programme in Ashby-de-la-Zouch. You will coordinate patient visits and ensure schedules are safely and effectively covered, while managing visit windows and optimizing nursing resource use across current and future visits.

You will work with the Scheduling Manager and broader team to deliver a safe, responsive scheduling service.

Qualifications

• GCSEs in Maths, English and IT, or equivalent.
• Experience scheduling appointments and/or events.
• Strong organisational and multitasking skills.
• Excellent attention to detail and accuracy.
• Ability to work effectively to regular and tight deadlines.
• A proactive, self-driven and solution-focused approach.
• Commitment to delivering excellent customer service.
• The successful candidate will also complete satisfactory enhanced DBS checks.

Responsibilities

• Coordinate and maintain patient visit schedules from initiation through to completion.
• Review and update schedules daily to ensure patient visits are safely covered.
• Coordinate patient visit windows and effective use of nursing resources.
• Triage patient calls and escalate issues as needed.
• Respond to changes and contingency situations with patient safety in mind.
• Build strong relationships with internal teams, clients and NHS stakeholders.
• Support Scheduling Manager and Senior Scheduler in achieving KPIs and objectives.
• Maintain accurate service documentation and follow SOPs and compliance requirements.
• Attend team meetings and share information with colleagues.
• Contribute to a collaborative, solution-focused working environment.

Skills

Organisational skills

Attention to detail

Communication skills

Customer service

Multitasking

Education

GCSEs Maths English IT

A Levels in English and Maths

Level 1 Certificate in Business and Administration

Level 2 Diploma in Reception Operations and Services

Job description

What You’ll Be Doing

Inizio Engage is looking for an organised, proactive and detail-focused Scheduler to join our Patient Solutions Client Homecare Programme.

As a Scheduler, you will play an important role in coordinating patient visits and ensuring schedules are safely and effectively covered. You will manage ongoing visit schedules, coordinate patient visit windows and help ensure our nursing resources are used efficiently across both current and future planned visits.

Working closely with the Scheduling Manager, Senior Scheduler and wider Patient Solutions team, you will contribute to the delivery of a safe, responsive and patient-focused scheduling service.

What You’ll Be Doing

Coordinate and maintain patient visit schedules from initiation through to completion.

Review and update schedules daily to ensure patient visits are safely covered.

Coordinate patient visit windows and make effective use of available nursing resources.

Triage patient calls and elevate issues appropriately when required.

Respond effectively to changes and contingency situations, always keeping patient safety at the forefront.

Build strong working relationships with internal teams, clients and NHS stakeholders.

Support the Scheduling Manager and Senior Scheduler in achieving operational goals, KPIs and objectives.

Maintain accurate service documentation and follow relevant programme processes, SOPs and compliance requirements.

Attend team meetings and share information and knowledge with colleagues.

Contribute to a collaborative, solution-focused working environment.

What We’re Looking For

You’ll be someone who enjoys working in a busy environment where organisation, communication and attention to detail really matter.

GCSEs in Maths, English and IT, or equivalent.

Experience scheduling appointments and/or events.

Strong organisational and multitasking skills.

Excellent attention to detail and a commitment to accuracy.

Ability to work effectively to regular and tight deadlines.

Excellent written, telephone and face-to-face communication skills.

A proactive, self-driven and solution-focused approach.

Commitment to delivering excellent customer service.

Ability to recognise when an issue needs to be escalated.

Ability to remain calm and effective when managing changing priorities or contingency situations.

A Levels in English and Maths or equivalent practical college qualifications.

Level 1 Certificate in Business and Administration, Level 2 Diploma in Reception Operations and Services, or a similar qualification.

The successful candidate will also be required to complete satisfactory enhanced DBS and pre-employment checks.

You’ll join a collaborative Patient Solutions team where the work you do helps support the safe and effective delivery of patient care.

Our commitments shape how we work every day: We empower everyone. We do the right thing. We work as one. We rise to the challenge. We ask "what if?"

Our Commitment to Inclusion

Inizio Engage UK is part of Inizio. We value inclusivity, recognise the power of diversity and inspire the next generation of change-makers.

We are an equal opportunities employer and are committed to creating a dynamic working environment that values diversity, equity and inclusion. We welcome applications regardless of race, colour, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability.