Scheduler

Securitas; Waterlooville; On-site; GBP 23,604 - 28,850; Full time

Job summary

Scheduler role at Securitas Technology in the United Kingdom. You will plan and schedule all Planned Preventative Maintenance visits, manage engineers’ diaries, and coordinate with customers and service teams to ensure timely visits.

You will own follow-up visits after initial attendance, evaluate priorities and skills, and log customer complaints. Strong organization, multi-system proficiency, and excellent communication are essential.

Qualifications

• Proven experience in a call centre and/or customer-facing role.
• Ability to use multiple systems simultaneously.
• The right to work in the UK, with a 5-year checkable history
• Strong team player with an open and honest approach to your own workload and supporting others.
• Excellent relationship-building skills, particularly with Regional Service Managers and engineers.
• Experience in scheduling, call centre, or customer service roles.
• Strong organisational skills and the ability to juggle multiple priorities.
• Excellent communication skills — confident with engineers, managers, and customers.
• Proficiency with Microsoft Office and ability to use multiple systems at once.
• A problem-solving mindset with attention to detail and accuracy.

Responsibilities

• Plan and schedule all Planned Preventative Maintenance (PPM) visits
• Manage field service engineers’ diaries and allocate work in line with business targets
• Make ownership of all return visits required following an engineer’s initial attendance
• Coordinate and schedule specialist equipment or subcontractors in accordance with company procedures
• Make informed decisions by assessing multiple factors such as priority, SLA, engineer skillset, and location
• Log, track, and support the resolution of customer complaints
• Carry out any additional administrative or coordination tasks assigned by the Manager

Skills

Scheduling

Call centre experience

Multisystem use

Communication

Team player

Problem solving

Attention to detail

Tools

Microsoft Office

Job description

• Compensation: from GBP 26227.50 - yearly

Company Description

We're Hiring - Scheduler!

At Securitas Technology, we’re more than a security provider — we’re innovators protecting what matters most. We’re looking for an organised, detail-driven Scheduler to join our busy team.

As a Scheduler, you’ll be the link between our engineers, customers, and service teams — making sure the right people are in the right place at the right time.

If you’re organised, people-focused, and enjoy keeping things running like clockwork.

Job Description

What you'll do...

• Plan and schedule all Planned Preventative Maintenance (PPM) visits
• Manage field service engineers’ diaries and allocate work in line with business targets
• Make ownership of all return visits required following an engineer’s initial attendance
• Coordinate and schedule specialist equipment or subcontractors in accordance with company procedures
• Make informed decisions by assessing multiple factors such as priority, SLA, engineer skillset, and location
• Log, track, and support the resolution of customer complaints
• Carry out any additional administrative or coordination tasks assigned by the Manager

Qualifications

What you will need...

• Proven experience in a call centre and/or customer-facing role (internal or external).
• Ability to use multiple systems simultaneously.
• The right to work in the UK, with a 5-year checkable history
• Strong team player with an open and honest approach to your own workload and supporting others.
• Excellent relationship-building skills, particularly with Regional Service Managers and engineers.

What you’ll bring...

• Experience in scheduling, call centre, or customer service roles
• Strong organisational skills and the ability to juggle multiple priorities.
• Excellent communication skills — confident with engineers, managers, and customers.
• Proficiency with Microsoft Office and ability to use multiple systems at once.
• A problem-solving mindset with attention to detail and accuracy.

Additional Information

It’s great to see you’re considering a career with us here at Securitas Technology! You're one step away from joining our global team of over 375,000 professionals.

Why Choose Securitas Technology?

At Securitas Technology, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership: A culture of respect, transparency, and collaboration.
• Fair Pay & Benefits: Competitive, equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as:

• Employee Networks – Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
• Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2Disability Confident Employer Certification - We commit to guaranteeingan interview to anyone who discloses a disability at screening, providing they live within the location requirements.
• Health & Well-being Programs – Mental health support and workplace wellness.
• Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!

Take the Next Step

Join us and be part of a team that values you.