SC-Cleared User Researcher — Remote/Worthing/Telford

Octopus Computer Associates; Worthing; Hybride; GBP 65 000 - 77 000; Plein temps

Résumé du poste

Octopus Computer Associates is urgently seeking a User Researcher with SC clearance for a 4-month discovery phase, with work in Worthing or Telford and a hybrid in-office requirement (2 days/week in the office). The role will drive user insight for the CESA Futures programme, partnering with Product, Service Design and Technical teams to shape future agent services.

The ideal candidate has extensive experience in complex digital services, end-to-end research within Agile teams, and strong skills

Qualifications

• Experience in complex digital services and large-scale transformation programmes.
• Experience planning and conducting end-to-end research within multidisciplinary Agile teams.
• Proficiency in qualitative and quantitative research methods.

Responsabilités

• Plan, design and deliver user research activities for the Agents workstream within the CESA Futures programme.
• Recruit participants, facilitate interviews and workshops, and analyse data to generate actionable insights.
• Map user journeys, identify pain points and validate assumptions to inform product and service decisions.
• Communicate findings through reports, personas and journey maps, advocating for user needs across the programme.

Description du poste

Octopus Computer Associates is urgently seeking a User Researcher with SC clearance for a 4-month discovery phase, with work in Worthing or Telford and a hybrid in-office requirement (2 days/week in the office). The role will drive user insight for the CESA Futures programme, partnering with Product, Service Design and Technical teams to shape future agent services.

The ideal candidate has extensive experience in complex digital services, end-to-end research within Agile teams, and strong skills