SC Cleared User Researcher — Central Government

TXP; City Of London; On-site; GBP 82,000 - 111,000; Full time

Job summary

TXP is seeking an SC-cleared User Researcher to support a Central Government programme in London. The 4-month contract involves planning and delivering user research activities, ensuring services are designed around evidence-based insights.

You will work in Agile, multidisciplinary teams, engage with users and stakeholders, and produce actionable findings to drive service improvements. Onsite 2 days per week.

Qualifications

• Active SC clearance is required.
• Experience as a User Researcher in Central Government or public sector.
• Experience in Agile, multidisciplinary teams.
• Ability to translate complex findings into clear recommendations.
• Familiar with GDS service standards and user-centred design.

Responsibilities

• Plan, conduct and analyse qualitative and quantitative user research.
• Engage with users and stakeholders to understand needs, behaviours and pain points.
• Produce clear research findings and actionable recommendations.
• Support multidisciplinary teams in applying user-centred design principles.
• Facilitate workshops, interviews, usability testing and discovery activities.
• Present insights to stakeholders and contribute to service improvement initiatives.

Skills

SC Clearance

User Researcher

Agile

Stakeholder management

Communication skills

GDS standards

Job description

TXP is seeking an SC-cleared User Researcher to support a Central Government programme in London. The 4-month contract involves planning and delivering user research activities, ensuring services are designed around evidence-based insights.

You will work in Agile, multidisciplinary teams, engage with users and stakeholders, and produce actionable findings to drive service improvements. Onsite 2 days per week.