User Researcher

CBS Butler; Telford; Ibrido; GBP 64.000 - 84.000; Tempo pieno

Vantaggi offerti da questo lavoro

BPSS clearance

Descrizione del lavoro

CBS Butler requires an experienced User Researcher to support a major government digital transformation programme. The role focuses on leading discovery research to shape the future of agent services, with discovery activities and potential extension through Alpha and Build phases.

Role demands end-to-end user research, user interviews, usability testing, journey mapping, and strong stakeholder engagement within multidisciplinary Agile teams.

Competenze

• End-to-end user research and research strategy experience.
• Experience conducting user interviews, usability testing and workshops.
• Ability to analyse user needs, map journeys and validate concepts.
• Experience working in multidisciplinary Agile teams.
• Strong stakeholder engagement and insight reporting skills.

Mansioni

• Lead discovery research to shape the future of agent services.
• Plan and execute research activities across the programme.
• Collaborate with product, design and engineering in agile squads.
• Facilitate workshops and synthesize findings for stakeholders.

Conoscenze

End-to-end user research

Interviews & usability testing

Journey mapping

Multidisciplinary Agile teams

Stakeholder engagement

Descrizione del lavoro

User Research Agents
Telford or Worthing/Hybrid - 2 days per week onsite
Up to £400 per day inside ir35
Initial 4 month discovery contract - Likely to be extended into Alpha and build phase
Eligible for BPSS clearance

Experienced User Researcher required to support a major government digital transformation programme, leading Discovery research to shape the future of agent services.

Key skills required:

• End-to-end user research and research strategy

• User interviews, usability testing and workshop facilitation

• User needs analysis, journey mapping and concept validation

• Experience working in multidisciplinary Agile teams

• Strong stakeholder engagement and insight reporting

CESA and Self Assessment knowledge would be highly advantageous.

Initially a 4-month Discovery phase, with a strong likelihood of extension into Alpha and Build.

If this role is of interest, apply now or email your CV directly to me at (see below)