DV Cleared 3rd Line Engineer (Contract)

Curo Services; East Midlands; On-site; GBP 74,000 - 111,000; Full time

Job summary

Curo Services seeks a skilled 3rd Line Support Analyst to join a delivery team in Derby on a 60-day engagement starting November 2026. You will handle project work for a single end-customer and provide proactive and reactive support across a hybrid estate, with emphasis on incident and problem resolution.

The role requires extensive experience with Windows Server, AD/Entra ID, VMware/Hyper-V, ITIL processes, and strong PowerShell reporting. DV clearance is highly desirable; IR35 inside.

Qualifications

• 5+ years managing large scale hybrid environments.
• Proficient in Windows Server, Active Directory and Entra ID.
• Experience with VMware/Hyper-V and ITIL processes.
• Strong PowerShell skills and reporting.

Responsibilities

• Call and incident management.
• Respond to service calls and resolve incidents to meet SLA targets.
• Increase the First Time Fix rate.
• Adhere to escalation procedures.
• Assist with technical escalations for other team members.
• Monitor call queue and coordinate with specialist support teams.
• Adhere to customer’s Security Policies.
• Participate in team and sector meetings.
• Utilise the ITSM tool suite to monitor progress of incidents.
• Ensure accurate completion of incident records and paperwork.
• Monitor and update the call management system as required.
• Assist with SLA reporting.

Skills

Windows Server

Active Directory

Entra ID

VMware/Hyper-V

ITIL Processes

PowerShell

Identity Security

DNS/DHCP

Hybrid Environments

Communication

Tools

ITSM Tools

Job description

Our prestigious client is looking for 3rd Line Support Analyst to join an existing delivery team doing project work for a single end-customer, as well as providing proactive and reactive support of the estate.

Start Date: November 2026
Duration: 60 days
Pay Rate: Competitive (PLEASE NOTE: Employer NI is paid for by the client)
Total Daily Earnings: Competitive (includes rolled up holiday)
IR35 Status: Inside
Location: Derby
NOTE: Active DV Clearance is highly desirable

Responsibilities:

Technical 80%

• Call and incident Management
• Respond to service calls and resolve incidents to ensure SLA targets are achieved
• Increase the First Time Fix rate
• Adhere to escalation procedures
• Assist with technical escalations for other team members
• Monitor call queue and follow up with specialist support teams for resolution
• Adhere to customer’s Security Policies

Administration 20%

• Participate in team and sector meetings
• Utilise the relevant ITSM tool suite to monitor progress of all incidents
• Ensure accurate completion of all incident records and associated paperwork
• Monitor and update the call management system as required
• Assist with SLA reporting

Skills/Experience:

• 5+ years’ experience managing, maintaining, configuring and troubleshooting large scale hybrid environments
• 3+ years’ experience with Microsoft Windows Server Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-V
• Has a good understanding of ITIL Service Operations; Incident, Request, Problem & Change Management as it relates to a support role
• Technical qualifications, i.e. Microsoft Windows Server, Vmware Vsphere, Microsoft Azure Services
• Familiarity of PowerShell to accomplish tasks and provide reporting
• In depth experience in a 3rd Line Support capacity, with demonstrable experience of resolving incidents in complex environments
• Good understanding of supporting server infrastructure within a hybrid ( multi-platform ) environment
• Management of Microsoft Windows Server within a hybrid environment
• Expert in providing operational support for identity services including Authentication, Authorization, Access, Federation
• Active Directory deployment/configuration/troubleshooting skills, including Group Policy
• Entra ID authentication service and access control including conditional access policies / enterprise application deployment
• Supporting Microsoft Windows Networking Services such as DNS/DHCP
• Managing Anti-Virus services and reporting

Soft Skills:

• Able to communicate clearly with peers as well as management
• Self-driven and resourceful to achieve goals independently as well as work well in groups
• Flexibility to adjust to changing requirements, schedules and priorities
• The ability to socialize ideas, make recommendations and gather team consensus to move forward
• Excellent communication, writing, meeting facilitation skills
• Accurate and logical problem-solving skills
• Ability and desire to excel in a team environment