Field IT Engineer – On‑Site Support (Glasgow)

SCC; Glasgow; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Company benefits package

Volunteer days (2)

Hybrid working option

Job summary

SCC is seeking an IT Field Delivery Engineer to provide on-site IT hardware and software support across the Glasgow area, working within SLA constraints. This permanent role offers a competitive package and a broad benefits scheme.

You will join Europe’s largest privately owned IT company, with hybrid options and opportunities for career development. The role requires working Fri-Mon, 10:00–20:00, participation in 24/7 rota coverage, and potential security clearance.

Qualifications

• Full UK driving licence.
• Excellent customer facing skills.
• Self-motivated with good organisational skills, and can work unsupervised.
• Will obtain relevant technical certifications.
• CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge / experience.

Responsibilities

• Undertake advanced diagnostics, repair, and replacement of PCs, laptops, printers, servers and network support.
• Complete customer rebuilds and configuration to desk.
• Assist other engineers in delivering service to customers.
• Cover site roles as required due to planned or unplanned absence.
• Achieve dynamic KPI targets for the role.
• Communicate with Call Administration teams and Field Delivery Manager to manage calls and SLA requirements.
• Update calls in real time using mobile devices and reflect work performed through updates.
• Carry out IMAC projects with minimal supervision and lead when required.
• Embrace and train on new technologies and maintain required skills.
• Carry out reasonable requests from management.
• Participate in 24/7 coverage via rota; work overtime when needed.
• Follow Quick Win processes and mentor other engineers as needed.
• Be compliant with policies and health & safety responsibilities.
• Maintain company assets and be familiar with customer policies.

Skills

Full UK driving licence

Excellent customer facing skills

Self-motivated with good organisation

Certifications obtainable

CompTIA A+

CompTIA Server+

Job description

SCC is seeking an IT Field Delivery Engineer to provide on-site IT hardware and software support across the Glasgow area, working within SLA constraints. This permanent role offers a competitive package and a broad benefits scheme.

You will join Europe’s largest privately owned IT company, with hybrid options and opportunities for career development. The role requires working Fri-Mon, 10:00–20:00, participation in 24/7 rota coverage, and potential security clearance.