Saturday Charity Shop Lead — Retail & Volunteer Coach

Isabel Hospice Limited; Hatfield; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

27 days holiday (pro rata) plus bank

Pension scheme

Life assurance scheme

Employee Assistance Programme

Cycle to work scheme

Health Service Discounts

Refer a friend bonus

Job summary

Isabel Hospice Limited is seeking an Assistant Shop Manager to support our busy charity shop in Hatfield on Saturdays. You will work with the Shop Manager and volunteers to uphold our standards and deliver excellent customer service within a welcoming community shop.

You will help create attractive displays, train volunteers, and assist in driving shop income. The role suits someone with a customer focus, interest in sustainable fashion, strong communication, and organisational skills who leads

Qualifications

• Experience in a customer focused environment.
• Interest in sustainable fashion.
• Excellent written and verbal communication skills.
• Demonstrates respect and consideration for others.
• Good organisation and proactive work approach.
• Ability to lead by example and stay positive.
• Works well in a collaborative team.
• Proficient in email, MS Office and internet use.

Responsibilities

• Support the Shop Manager to maximise store income and profits while upholding retail standards.
• Deliver excellent customer care throughout the shop.
• Create eye-catching displays and maintain cleanliness.
• Assist in training and guiding volunteers in daily shop operations.
• Help meet gift aid conversion targets and support shop events in the community.

Skills

Customer focus

Sustainable fashion interest

Excellent communication

Team player

Organisational skills

Lead by example

Collaborative work

Email proficiency

MS Office proficiency

Internet use

Tools

MS Office

Job description

Isabel Hospice Limited is seeking an Assistant Shop Manager to support our busy charity shop in Hatfield on Saturdays. You will work with the Shop Manager and volunteers to uphold our standards and deliver excellent customer service within a welcoming community shop.

You will help create attractive displays, train volunteers, and assist in driving shop income. The role suits someone with a customer focus, interest in sustainable fashion, strong communication, and organisational skills who leads